The player from Spain had alleged that a Keno game at a specific casino seemed manipulated, as he had not won any large multipliers despite his extensive play. We had informed the player that a case could not be made solely based on his observations as the nature of casino games is inherently based on luck. We suggested he read our article about Payout ratio (RTP) to better understand how casino games worked. Despite the player's dissatisfaction, we clarified our position as an independent entity and stressed the need for concrete evidence to proceed with such a case. As no further proof was provided, the complaint was subsequently rejected.
K8 Casino JP - Player claims game is rigged.
Amount: €2,000
K8 Casino JP
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Insufficient evidence from player
REJECTED
Case summary
5 months ago
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5 months ago
hello, I would like my money back because this casino steals from me every day, I play the same keno game all the time in all crypto casinos, only that k8 uses a manipulated game, I have around 3000 hours played in 6 months and the most the big multiplier was 63x, which seems mathematically impossible to me, I exchanged around 2000 seeds and nothing, while in the other crypto casinos I won x500 and 5 times a day. I would like to get my money back and close my account at this thieving casino, plus check this game because it is 100% rigged
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5 months ago
Dear pamelapop9105,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP):
https://casino.guru/learn-about-games-of-chance-rtp-variance
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Kristina
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5 months ago
Translation
It's normal, you are hand in hand with the casinos, I understand it
Automatic translation:
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5 months ago
I understand you feel this way, but I assure you that we are an independent website. I am afraid that we are not able to proceed with a case like this without bulletproof evidence.
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
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