The player from Japan had attempted to transfer 20,000 yen to the casino from PayPay Bank, but the deposit hadn't been reflected in his casino account. Despite having contacted live support, he was only advised to wait with no progress update. After the player had submitted a complaint, we had recommended he contact his payment provider for investigation, acknowledging that this process might have taken approximately one month. The casino later confirmed that the deposit had been credited to the player's account and apologized for the technical issues. The player had confirmed the resolution of the issue. We had marked the complaint as 'resolved'.
K8 Casino JP - Player’s deposit is not reflecting in account.
Amount: ¥20,000
K8 Casino JP
Safety Index:HighSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
6 months ago
Public
Public
7 months ago
Translation
On October 1st, I made a designated day transfer from PayPay Bank. The 20,000 yen that was scheduled to arrive today, October 2nd, has not been reflected even after 3pm today. I've contacted live support, but they just tell me to wait and don't tell me the progress. I contacted you because I became concerned after hearing that my account had been frozen. Recently, K8's designated account for transfers has been updated frequently, and it took a whole day to transfer money from PayPay bank.
It's so slow to reflect the deposit, it's just frustrating.
Designated account for transfer
Rakuten Bank
Third sales branch
Normal 7445990
Graphical creator (ka)
Transfer amount
20,000
My account is as below
PayPay Bank
Hayabusa Branch 003
Normal 2097033
[Name edited by Casino.Guru]
Edited by a Casino Guru admin
Automatic translation:
Public
Public
7 months ago
Dear inohed1231,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Veronika
Public
Public
6 months ago
Hi inohed1231,
Sorry for the delay in getting back to you on here. We only made the account today.
The deposit delays you were experiencing are frustrating but when working with so many third parties it is inevitable that technical issues sometimes arise. I can see that the deposit in question made it to your account shortly after this was posted and the deposit process has been much smoother on your account over the last couple of weeks.
Sorry for the technical issues you experience and I want to thank you for your understanding and continued trust in K8.io since the issue occurred.
I wish you all the best.
K8 Support.
Public
Public
6 months ago
Dear K8 support and dear inohed1231,
I'm glad to hear that this issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
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