Jumba Bet Casino - Player’s balance has disappeared.

I had a great night and just kept on winning at roulette. Took me 9 hours , a long time , but I was over 7 grand, then when I was done and clicked on HOME, I see my account is at a ZERO. THEN, they tell me they have NO record of me playing but less than 20 rounds on roulette. (Only 20 bids? I DON’T THINK SO!!) . Then I couldn’t reach anyone at all. Per email or chat. What thieves. 

Dear Paula,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please could you confirm that you haven’t redeemed any free chip prior to accumulating your winnings? Have you deposited funds into your account without activating any bonus? Do you have any screenshots showing $7,000 in your balance or game history which you could forward to petronela.k@casino.guru? I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Paula,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Didn’t think I would ever have to PROVE my winnings. I thought this was something that is digitally recorded or something. So I guess I would have to take a screen shot every time I win, in order to make sure my winnings aren’t DENIED? I’ll just have to chalk this up to experience given by a casino that just really never pays out. when someone is winning big, sometimes the excitement leaves out room to make sure it wasn’t all just a bunch of bologna by taking a screen shot. You know your ’casino’ is underhanded, and your dishonesty will come back to you. It’s KARMA, baby

Dear Paula, 

Could you please forward me your game history? Thank you very much in advance.

Like I’ve said, how would I have taken the game history you people keep record of that. I counted on an honest casino keeping that history. Or an I, and all players expected to keep a screen shot of every bet we make? 

Dear Paula,

I’m sure you understand that I don’t work for Jumba Bet Casino, but as one of the Casino.guru independent employees and professionals I’m trying to help you to receive your winnings. I’m not able to check your game history, but you should have access to it inside your casino account, alternatively, you can request it from the casino. Your game history is a record of all the gaming activity. Please understand, that without any supporting evidence we can’t proceed further with this case. Thank you very much for your understanding.

oh, I see, so my apologies. As soon as I was i was a bit past 7 grand, my game stopped and my balance went to zero. Im wdiately the IM came up and there went the IM conversation where I’m told there IS no game history, only about 20 games. So basically my word against theirs. I just want to warn people from MY mistake : as your balance rises , take many screen shots.  Thank you 

Thank you very much Paula for providing all the necessary information. I will transfer now your complaint to my colleague Kristína who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Paula,

I contacted Jumba Bet Casino, so hopefully we will receive some answer soon.

Hello Paula,

I've been in contact with the Jumba Bet Casino manager for the past few days. Unfortunately, based on our conversation and on your gaming history, there is no evidence of you winning this amount.

I apologize, but without supporting evidence I have to reject your complaint.