The player from Manitoba struggles with account closure options due to their addictive personality related to ADHD, having spent thousands of dollars on the casino site. They expressed a desire to close their account permanently but find no available option, leading to ongoing concerns about responsible gambling.
JackpotCity Casino - Player's account cannot be closed.
Amount: Can$10,000
JackpotCity Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case opened
Current status
Waiting for Casino Guru to reply
6d 21h 51m 30s
Case summary
2 hours ago
Public
Public
21 hours ago
I have been playing here for sometime now and being a person with a recognized disability ADHD I have a very addictive personality and have spent 1000,s of dollars I’ve wanted to close my account on several occasions but there is no option for this on this site I could self exclude but it’s a short term fix and would be back in no time making deposits I have won on occasion and I’m just wanting there to be something that should be. Done for other player like myself I’m not sitting and here and blaming anyone but if the option was available I would have closed my account and possibly saved my self thousands of dollars not sure what to do with this or if anything can be done about this
Public
Public
5 hours ago
Hello c2voice,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with JackpotCity Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- Did you request for self-exclusion through the casino support?
- When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Casino Guru is examining the case
