The player's withdrawal is delayed for 10 days. The complaint was resolved as the player received his money.
Hello karimpopat101,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Jackpot Village Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
I did not use the casino bonus.
I am verified .
I email support everyday and they keep giving me the run around.
today is 11 business days.
I am sick with stress and having sleepless nights.