HomeComplaintsJackpot Village Casino - The player's withdrawal is delayed.

Jackpot Village Casino - The player's withdrawal is delayed.

Amount: Can$2,270

Jackpot Village Casino
Safety Index:Below average
Submitted: 20 Mar 2023 | Resolved : 27 Mar 2023
Resolved Our verdict

Case closed

RESOLVED

Case summary

1 year ago

The player's withdrawal is delayed for 10 days. The complaint was resolved as the player received his money.

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1 year ago

It’s been 11 business days and I am not receiving my withdrawal

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1 year ago

Hello karimpopat101,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Jackpot Village Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

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1 year ago

I did not use the casino bonus.

I am verified .

I email support everyday and they keep giving me the run around.

today is 11 business days.

I am sick with stress and having sleepless nights.

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1 year ago

After 13 days of delay I did receive my $2270.00- thank you to whom ever helped me . Jackpot Village caused me stress and sleepless nights. Not the best way to keep customers ."once bitten twice shy."I appreciate the payment thank you.

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1 year ago

Thank you karimpopat101 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick

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