Jackpot Village Casino - Player's winnings have been confiscated.

Hi I opened my account and put in 100 they gave me 100 free pounds bonus which I played and won. I played until the wagering requirement were met and it went into my balance I then withdrew 7000 I added more money in 2 lots of 300 and lost the first 300 nad then all of sudden I could not log in they had blocked my account and I got an email saying all I'm getting back was 700 and they have confiscated all of my winnings they will not explain why they have done this I am fuming I work as a police officer and they have told me to take legal action and the police are looking into it now for me

Dear leccles3,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Jackpot Village Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked?
• Has the casino cited any breach of rules?
• What games did you play to accumulate your current balance in the casino? (slots, live games)
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear leccles3,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.