Jackpot Cash Casino - Player disputes gaming outcome at online casino.

I have been spinning their Christmas Wheel almost every day this month and every now and then it is a bit slow but what ever coupon the wheel landed on got. Then yesterday the wheel landed on the biggest prize of R10 000.00 and all of a sudden it said NO WIN. I contacted them and they just said I had connection issues which is why I got a not win. If this is true then I should have gotten many other NO WINS which is not the case. Other then that they not even answering me.

Dear GaryJulius1987,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Jackpot Cash Casino.

Please understand that if the wheel was not a feature in any slot game, but a feature of the website itself our options to help are limited.

We don't interfere with the casino's promotional policies.

Since there are no records in place, and the prizes are distributed automatically, we can't ask the casino to credit you any winnings after the fact, based on a static picture. I am sorry for the disappointing answer to your issue.

Please let me know if there is any information I overlooked, otherwise I'll close the complaint.

Thank you very much in advance for your reply.

Best regards,

Tomas

Dear GaryJulius1987,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.