Ignition Casino - Player's winnings have been confiscated.

I opened an account. I made a $22 deposit via bitcoin. I did not use any bonuses.

I won $120 bucks.

they are telling me they are only returning the initial deposit amount. They would not provide any other information.

I just want some help getting the $120 I had won fair in square.

Dear Chad2519,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Do I understand correctly that the casino has not provided any explanation regarding this situation?

Would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Dear Chad2519,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

That’s correct , I’ve filed several complaints at the dispute resolution, I’ve attempted to chat many times and they just say sorry we believe this is a breach of terms, they tell me to contact the dispute resolution team, which I explained that I have done multiple times. However I never received any responses.

Still waiting to hear back

Thank you very much Chad2519 for your reply. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello, Chad2519,

I am sorry to hear about your negative experience. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Ignition Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear Ignition Casino Team,

Could you please provide us with an explanation of the player's situation in more detail? Why have the winnings in question been confiscated? If we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate its decision with relevant evidence?

It is possible to share the data directly here, with your reply, or by sending them to my email address (branislav.b@casino.guru).

Thank you in advance for providing the information.

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Chad2519,

I was provided with the information that your issue has been forwarded to the casino for further review. If it is possible, based on the provided information that I shared with the casino representative via email about your account, they should contact you directly to discuss the issue.

Did anyone contact you regarding your problem? If yes, what information have you been provided with, please?

They sent me an email yesterday simply saying I opened multiple accounts, but I did not, they refuse to provide any information about the other account. "By the way no other account exist".

my winnings were the result of a $20 deposit. There wasn’t any type of bonuses connected to the deposit.

they had made the decision to refund $20 only.

I had responded to them, I indicated that I would be fine with two resolutions.

#1. They simply pay me the $180 they owe me. I’m totally fine if the decision is made to close my account. However I need to be paid what is still owed to me.

#2. I have an account at Cafe Casino, as well as slots LV. I understand all three of these casinos are connected.

ignition had made the decision to simply refund my deposit, I would also be fine if they will agree to refund my deposits from the other casinos as well. I’m guessing it would be well over $1000.

it took nearly a month to get ignition to respond.

There isn’t another account that I have that I’m aware of, if i had another account I would have used it.

there’s no reason why I would make another account, knowing I didn’t receive any type of Bonus. Again, I was NOT given any type of bonus for opening account , nor did I use any type of deposit bonus.

Alright, I understand.

Can you please clarify the disputed amount? It is set to $120, but you mentioned $180 in your last post.

Was your deposit already refunded?

Could you also share complete communication with the casino where you were informed about multiple account use?

I would appreciate it if you could send it in a form of a screenshot clearly showing the sender's email, the whole email body with complete information provided, the signature, and the receiver's email in the same picture. Possible ways to share data and my email contact were mentioned above in one of my previous posts.

In the meantime, I will also contact the casino representative. In case I am provided with any details, I will share them with you here as soon as possible.

Dear Chad2519,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or do not require any further assistance, we will reject the complaint.

Unfortunately, we are forced to reject this case because the player has not responded to our messages and questions. Therefore, we are not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

Best regards,

Branislav, Casino.Guru