Ignition Casino - Player's winnings are denied due to currency mixups.

Won 1000 dollars they didn't pay me because they said I used botcoin sv and not bitcoin but. I know for a fact I used BCT and they change it to SV. They changed it so they couldn't pay me. I done with online playing why you make a deposit and win but they change wallet to prevent you from winning I spent about 3,0000 a month now they get nothing they are an out of control casino. They cheat to benefit them. No way they will hey another deposit Ever

Dear ajjohns02206,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Ignition Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please share precisely what the justification is for the casino not paying your winnings?

Please post screenshots of your interaction with the casino here or send this information to my mail at tomas@casino.guru

Could you also please share the relevant transaction history in the casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear ajjohns02206,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.