Ignition Casino - Player's account has been blocked.

My husband has played with them for years and never had a problem so a couple weeks ago I was bored so I told him to send me a link for a slot app and he sent one from ignition. So I hit the link signed up and deposited 50 and lost it. A couple weeks ago I deposited 25 and they gave me a 100 percent bonus I think for using my crypto. It took me forever to even be able to withdraw anything I guess there's a play through whatever I'm not even sure all I know is it finally said I could withdraw some and so I put in a withdrawal request for 1050 out of 1300 I was plus using my husband's Bitcoin wallet because I don't have one. Shortly after that they kicked me off right in the middle of a spin and locked my account and sent me an email saying my account was under investigation and they would let me know there ruling in 24 to 48 hrs later. Well finally after over a week they send me an email saying I violated there refer a friend contract and they were closing my account permanently and keeping my funds. I've never referred anyone so confused I asked my husband about it and he said they locked his the same day with the same email but turned it back on a few days later and told him not to make any more duplicate accounts. He nor me have any more accounts except our own I'm pretty sure from all these other reviews that there just picking and choosing who they wanna pay and who they just are not gonna pay but how long are they gonna be alloud to just scam us and not have to answer to any of us..

Dear Honeybee0329,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Do I understand correctly that the casino confiscated winnings accumulated with a bonus?

Would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru. Alternatively, you can post it here.

Looking forward to hearing from you.

Best regards,

Kristina

They have all of this information. My husband referred me I used his link to start playing. And his card. Everything was fine. Until I win. Then all of a sudden I broke some rule. They aren't paying and they said that's final. It's a scam is what it is and should be identified as such

I have given all these documents to ignition but they just want to scam myoney

Thank you for your reply, Honeybee0329. Do I understand correctly that you deposited with your husband's card to activate the refer-a-friend bonus?

I guess I used his referral link to register my account and he got a bonus not me. I then used his cashapp to make my own deposit and I got a bonus just like I did the first time the excact same way. I don't have a cashapp of my own me and my hubby use the same one it's never been a problem before.. But just to be clear no I didn't get a bonus for referring a friend just on my crypto deposit..

Honeybee0329, please note that depositing by a payment method that doesn't belong to you is prohibited in almost all online casinos.

We share more on the topic in our Fair Gambling Codex for Players https://casino.guru/fair-gambling-codex-for-players:

"Payments

For deposits and withdrawals, you should only use bank accounts and credit cards held in your own name. If you don't do this, you might get into trouble when trying to make a withdrawal. This rule is mostly in place to prevent credit card misuse and also because of international anti-money-laundering regulations."

Some exceptions might be allowed by casinos when depositing or withdrawing funds using a joint card or this possibility is communicated beforehand. Technically it is very difficult to check who’s the owner of the payment method at the depositing stage. This can be checked only during account verification, which is usually done when a withdrawal is requested. Therefore, it is a player’s responsibility to use allowed payment methods only.

If you’re not able to prove that you are a legitimate owner of the payment method and you haven’t received approval from the casino allowing you to use a third-party payment method, I’m afraid there’s not much we can do for you.

I am not surprised that the casino confiscated your winnings because you using his payment method most likely looked like your husband created an account in your name to take advantage of the referral bonus.

Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.