Ignition Casino - Player has been accused of opening multiple accounts.

Dear Snypuh,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do you and your friend share any of the following: household or email address, telephone number, same payment account number, IP, or device? Have you activated any promotional offers when depositing funds into your account? Was your account fully verified in the past?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela 

Mr. Kontos

Thank you for replying to to me. My stuff was verified right off when this all started.. now I didn’t know that Derrick even played here at this casino okay but I finally found out by chatting with ignition reps. So then that is when I thought derrick told them to shut my account off because the account is for our kid support he pay thru cashapp.. that’s where I send my bitcoin through and I not know if derrick do tho... I told them we had kid together and not been living together over three years. I’m married.. derrick broke well crack his screen on his phone and he claimed insurance and he sold me his phone and I had screen fix and now it is mine phone but I bought it from him before this happen.. like couple weeks then I got screen fix and I started using it lol cause I had sucky phone.. Derrick sent his informatio in also I got his emails cause I had him forward them to me and no

Okay he forward me wat he sent and when they told him that it was all good and I even went to chat and he went to chat and we both was on chat trying to get this resolved and they was just telling us both that the other party has to send they verification in and yes we knew then they was just prolonging this out and derrick told them that as a player he will no longer play there any more... but I want my money and what ever they need I will get it from derrick and send to them to get my money....

Thank you, Snypuh, for your replies. Do I understand correctly that Derrick is your ex-husband? If that’s the case, I would strongly recommend not to share any of his personal documents across any forums.

Is there any relevant communication between you and the casino that you could forward to petronela.k@casino.guru? 

he is my ex-boyfriend we never got married I did after we split up and can u take that down so no one will see it and try to use.. also ignition got this information they got it of him holding the ID they got all that stuff

So his account has been fully verified in the past? What about yours?

He sent in all his documents to be verified and he finally got tired of them I got screen recording of the day we both was online trying to see what was going on with my money and get him verified and the reps told me he was not verified and they was tell him I wasn’t verified

I don’t know how to send the screen recordings of chat saying this we was both at our houses and online talking to them kamesa and Luis was the reps talking to us they both was just telling lies and I told them y’all need to be on same page because 1 is saying this while the other is saying this... I told them I was recording he told them to so if you tell me how to send it i will

Do you and Derrick share any of the following: household or email address, telephone number, same payment account number, IP, or device?

Well no we don’t share stuff. I just had bought his old phone that is

no we don’t share stuff just got a kid together and we do things for kid together and that is it

I got his old phone and yea I have him my phone I had for part of my payment for his phone which mine was old tho

You bought Derrick's old phone, correct? I'm sorry, I don't understand the part about the payments.

Yes I bought his old phone with my phone and more money cause it was iPhone 5 and he sold me a iPhone 11 but the screen was cracked and I got the screen fix and now i use it cause he claim a insurance claim. So that how they think I cheated

OK, final recap. Could you please confirm the following?

1. Your account is still blocked.
2. Derrick has requested for his account to be closed.
3. The only connection between you and the other account is the same device (phone).
4. Could you please advise if you have redeemed any bonuses in this casino when depositing funds into your account?

Thank you very much in advance.

ues My account disable still and derrick account closed and I just now found this guru online when I was trying to file complaint and didn’t know how to. Yes that was only connection

Thank you, Snypuh, for your reply. Could you please advise if you have redeemed any bonuses in this casino when depositing funds into your account?

No I have not used any No deposit but I use like 50% 100% match but I used my money

So you have used Deposit bonuses, correct?

Dear Snypuh,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

I have used bonus with my deposit and I have not used bonus with my deposit I spent a lot of money

I'm sorry but I don't understand. You have used Deposit Bonus, is that correct?

Dear Snypuh,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

I have used deposit bonus but I Dnt remember if I used one for this and I’m sure I played the play through cause I play a long time so if I quit playing then I was tired of playing so yes I use bonus if they are available for me to use but I will also deposit with out bonuses. So why do that matter in this case they screwed me over and now I’m screwed so I done let it go cause they not going pay me my money and never intended to pay me what I won and they know that I made deposit there over and over lot of money then when I won they disable my account saying two accounts how am I afford to deposit to two accounts when I couldn’t keep money in mine.

Look I have not did anything wrong to ignition to have disable my account nor not want to pay me my money I won further more I would not compromise my money I deposit and work hard to get to have money to play so they know what they did was wrong and unethical to the online casino gaming...

So yes I used bonus and I not abuse it at ignition casino I deposit my money there.. any where I deposit my money I won’t break the rules every where else I practice at I don’t care about they rules and I will not try to cash out any money from them and I never will try to just the one I deposit my money at I care about cashing out my funds I win... is that clear enough cause I not do nothing wrong at ignition but go in the hole and then once I won the disable my account

Ignition you know I won fair and square so stop saying I cheated cause I didn’t cheat okay you know that I not cheat.. Besides I wouldn’t want it if I did cheat cause that mean I didn’t win it so what’s the use of that to me?? Nothing!!! I want the win to be mine and I done it not cheat my way to a win... That is not fair to y’all or the rest of the players that play so stop with this crap I cheated okay I don’t cheat... won’t no good come from it.... is there anything else y’all want to know cause they mind is made up and it sucks cause I liked ignition they was cool till this stunt so I’m gone if they not wanna pay me y’all let it go okay stop wasting y’all time on me okay I can’t prove it cause I not know how I could.. so they beat me.... even tho I won finally and it not no where near what I lost there not even a fourth..

So if they don’t pay me let everybody know they cheat when u win security all sudden go live and disable your account... I bet I’m not the only one either...

Guru I appreciate y’all trying to help me with this and if there is anything I can do for y’all let me know okay thanks for everything..

Thank you very much, Snypuh, for your messages. Just a short recap before we'll move further. Could you please confirm the following?

• you have used your partner's cell phone to access your casino account
• your partner used to have an account in the same casino
• you have redeemed Deposit bonuses

Looking forward to hearing from you.

Yes the only thing is my partner is my little girl daddy which we not together any more I’m married now and he sold me his old phone cause I was crack screen and he had an account at ignition which I didn’t have knowledge of... yes every thing correct...

Thank you very much, Snypuh, for providing all the necessary information. I will now transfer your complaint to my colleague Matej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Snypuh.

I am sorry to hear about your troubles.

From your story, it is clear that the casino accused you and your ex-boyfriend of duplicate accounts, probably based on the cell phone ID. Did you make a factory reset after you start to use a phone?

I would like to invite a casino representative into the case.

Could you please tell us more about the case?

that is wat I think happen that is all I know what I did when all this all sudden just happen and I did everything they sank me and so did Derrick he told them he will not okay there no more and after he sent in his information

I not gave but one account sir that is it okay I deposit cash there I will not cheat my money okay I not do anything but win and they cut me off and it is not near wat I lost okay.. so they win both ways cause my account disabled and they still got my money or Idk I not talk to them cause they did me wrong .. I not get my money I don’t know if they even know me now sir it been long time and I done for got how much I won now… lol I gave up on that man

They not care about me they from another country and i not no one to them but a person they took advantage of in more ways than they should be allowed to take advantage of.. no one care if I get my money... but you wait till it hit home to some one that gotta little bit

of white power I bet u shit get ugly then ignition... so yea I got caught with my paints down and then y’all holla rap on me lol so let my account be open now since you know I not cheat and you keep that last win of mine I just wanna play at a fast pay out casino

Told you they mess me over

We would like to ask the Ignition Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear Snypuh.

I understand your feelings, but I can imagine how the casino look at the whole situation. If you do not factory reset the phone, they have probably a lot of evidence that the two accounts from two different users are connected. We need to speak with a casino representative to be sure what happened.

Yea ask them to reply

They don’t have evidence of once my account was made and once I log into my account on another phone okay cause I never logged on his account once I got the phone so if he play on this phone once he sold it to me it stop and I started I never played on two accounts here okay I not do nothing to compromise my money sir. They a good casino I’m sure but the way they did me was wrong okay they think they in the right but if they would of not have so many players doing the stuff wrong they be more pronged to believe me so if me as a player couldn’t do that well I’m sorry it’s over and they sucked in my eyes cause they never even talk to me just they representatives which are half good and have sucky. Thank you tho u can just let it go sir I’m okay I stop betting money online...

Snypuh, I am very sorry, but the casino is non-responsive. Without access to their data, we can only assume what's happened.

We are closing this complaint as "unresolved" with classification: uncertain case bad regulator.

We hope that the casino will reopen the case and provide us with the details later.