Ignition Casino - Player can't cash out winnings due to check inconsistencies.

So i joined about 10 days ago. I deposited $25 three times the day i joined. I got up to being able to withdraw $1003.09, so i requested a payout by courier check. Things looked promising when it was quickly processed. Here it is 10 days later and to my surprise fed-ex delivers me an envelope which contained a check for $1003.09 from Bank of Montreal in Toronto Ontario Canada. Naturally im very happy and amazed i found a legitimate online casino finally. Upon closer look at the check i noticed the bank routing number on the check is only 6 digits long which routing numbers are at least 9 digits. Then i looked up the bank and its address, went to its website and none of the numbers matched. Not the routing number, bank number, branch number or account number. I contacted ignition through chat and after explaining my concerns and suspicions i waited awhile for a response even though it kept indicating the agent was typing. When they did respond i was told the check is good and that other people have deposited or cashed them with no problems as if im supposed to take his word on the matter. He also said for me to deposit it with my bank or take it to some place that cashes international checks. Well i tried to deposit in my bank at the ATM only to have it spit the check out as if it had a bad taste and the screen says it cannot recognize the numbers at the bottom of the check ie. the routing number. So then i tried to deposit it from my mobile phone on my banks website only to have it deny me saying only checks from U.S and with only U.S money even though on the check it says U.S money. Now im getting pissed so i went to Walmart because they cash international checks but not suprising at this point walmart wont cash it.

I guess i am going to have to file a fraud complaint with my bank and get the money i paid into the game reimbursed and make a police report and have the bank investigate. I also have hard evidence i can take to the FBI. I have the check, fed-ex envelope with address and phone nuber of who shipped it, have the website who took my money fraudulently by claiming they are legit, i also have screenshots of the chat i had with customer service. So unless they are able to easily ditch and hide thier operation the FBI fraud department should have enough to find them and charge them with fraud.

To everyone who has reviewed them calling them a scam and crooks but had nothing but bad beats and other technical issues that couldnt be used as evidence of fraud, i hope you get some satisfaction out of the fact that ive got all this hard evidence of thier illegal practices and im turning it all over to the FBI.

Date of experience: December 09, 2023

Dear Madmedic00,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

• Could you please advise if you have been informed about any alternative method to withdraw your winnings?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I guess i was a bit premature with my review. I shouldve waited until after i go into the bank tomorrow. Please understand why i was angry. The casino kept telling me to deposit in my bank atm and after many tries doing that the atm would not except it.

I gladly withdraw my complaint and wait to see what happens tommorow at the bank.

Hello Madmedic00,

Have there been any developments since our last conversation, please? 

Dear Madmedic00,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I said in my last message that I gladly withdraw my complaint. Even though I still haven't received the funds because my bank has had a hold on the check for over two weeks now I'm still hopeful it will clear on the 27th. If the funds are released I'm willing to offer a public apology to the casino and give a great review but if the check is denied then I'm gonna want to open the complaint again.

I fully understand Madmedic00 your situation. Could you inform me if you've successfully cashed out the check already?

Thank you.

Dear Madmedic00,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player can reopen this complaint anytime.