The player's withdrawal request got canceled due ongoing verification. The complaint was rejected as the player stopped responding.
IceCasino - The player's withdrawal request got canceled.
Amount: €150
IceCasino
Safety Index:Very highSafety Index
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9.8
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello had on 15.6. Payment was made but canceled by the casino, they want KYC but have already submitted this because I had already paid out a profit beforehand. Have sent everything repeatedly and canceled payment again. Attached for them.
Automatic translation:
Public
Public
2 years ago
Hello lorenzsilke38,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with IceCasino. Please allow me to ask you a few more question before we would move forward.
When was the last time you processed a withdrawal? When exactly was your account verified in the past? Did you use any new payment method since your last withdrawal? Did you accumulate your current balance with real money or a bonus?
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Hello,
According to our records, the payment was successfully received on 27.06.2022 14:41:36 (UTC)
Dear player, can you kindly confirm?
Kind regards
