The player from Germany experienced account closing after multiple deposits and winnings. He demands his deposited balance threatening to get legal assistance if his balance is not withdrawn.
IceCasino - Player's account was closed after multiple deposits and winnings.
Amount: €1,300
IceCasino
Safety Index:Very highSafety Index
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Case opened
Current status
Waiting for player to reply
0d 9h 13m 34s
Case summary
6 days ago
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2 weeks ago
Translation
After multiple deposits and winnings, my balance was not paid out and my account was blocked/closed
By law, at the very least, I am entitled to my deposited amount. I'll get my lawyer involved if my balance isn't transferred to me
Automatic translation:
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1 week ago
Dear Dennis-musliov18,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please advise if you passed the KYC verification?
Have you made any successful withdrawals from this casino before?
Have you received any explanation from the casino as to why your winnings were voided and your account was closed?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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1 week ago
Dear Dennis-musliov18
Sorry you faced troubles.
Can you please provide the proof of registration and gameplay from Austria, since IceCasino does not accept new players from Germany.
Thank you for your cooperation!
Kind regards
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1 week ago
Translation
Legally you are obliged to pay me the money I paid in.
Automatic translation:
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6 days ago
Dear IceCasino representative,
Thank you for getting in touch with us.
Dear Dennis-musilov18,
Could you please confirm if you used any VPN or IP-masking software to hide your true location and access the casino website? Please bear in mind that according to the casino's Terms and Conditions, using a VPN is strictly forbidden.
Dennis-musliov18 has 0d 9h 13m 34s to reply
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