Klm from Germany complained after playing 20 games and won nothing. We rejected the complaint because the player didn't respond to our messages and questions.
Hyper Casino - Player complained about low payouts.
Amount: €500
Hyper Casino
Safety Index:HighSafety Index
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8.9
Hyper Casino has a Safety Index of 8.9, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 years ago
Public
Public
5 years ago
Translation
I played so many games and had so many free spins, but the profit is almost zero, the payout is well below 45 percent and you are here at the casino just ripped off and ripped off. I've invested about 500 euros and have won nothing, of 20 games played.
Well the casino always wins.
Automatic translation:
Public
Public
5 years ago
Dear Klm,
Thank you for contacting Casino Guru and I am so sorry for your troubles. As far as I know, the RTP percentage cannot be influenced by the Casino. Please feel free to visit our page about how slots work: https://de.casino.guru/wie-automaten-spiele-funktionieren-mathematik. In this case, I am wondering if you have screenshots of your game history to support your claims. If we see something out-of-ordinary in the screenshots, we can investigate your issue further.
Kind regards,
Satrio
