The player from Pennsylvania had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hadn't been received yet. The player had a history of successful transactions with the casino, usually receiving payouts within two days. After the Complaints Team extended the timeline for resolution and requested an update, the player confirmed receipt of the payout. Consequently, we marked the complaint as resolved.
High Noon Casino - Player’s winnings haven’t been received yet.
Amount: $2,300
High Noon Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 months ago
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2 months ago
I have made withdrawals in the past with no problems. It’s now been three business days. I’ve talked to Melissa and told me I would receive my withdrawal today that did not happen so I contacted my personal host and he told me he’s not sure what’s going on and has no further information as the cashier team is not there
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2 months ago
Dear jamesoleary1,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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2 months ago
Never had to wait more then 2 days with this casino cashed out over 20 times in the past
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2 months ago
Dear jamesoleary1,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 months ago
Dear jamesoleary1,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
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