High Country Casino - Player’s struggling to withdraw her winnings.

I cashed out 2,200 but was told I could only have $1,000 at a time. They sent me a check that is no good.

Dear Robin,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too. 

Do I understand correctly that your winnings have been split into several installments?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

You owe me $1,000. The check you sent me was for $1,000. My bank won’t touch it. You are the only casino I’ve had a problem receiving funds from. I would like this sent as bank transfer instead. I shouldn’t have to wonder how I’m going to cash a check. If you accept US players from my area you would know what you can do or not.

Dear Robin,

I’m sure you understand that I don’t work for High Country Casino, but as one of the Casino.Guru independent employees and professionals I’m trying to help you to receive your winnings.

Do I understand correctly that your winnings have been split into several installments?

I apologize, I did not realize that.

I had won $2200 and tried to cash that out. I was told that it would be in 3 installments. After 3 weeks of constantly emailing them I finally received $1,000 via check. I tried to deposit that check 2 times but Chase would not accept it. I reversed the remaining $1200 that the casino owed me and played it out. I have contacted the casino regarding the bad check and got a ridiculous answer back, which I am happy to forward on to you.

Yes, please. Forward any relevant communication to petronela.k@casino.guru.

Thank you very much, Robin, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Robin,

I'm Nick and I'll be assisting you from now on. I would like to ask High Country Casino to join us and help us resolve the player's issue.

Sounds good. Please let me know if there is anything else I can do.

Nick, they emailed a response to me. Do you want me to upload it?

Dear Robin,

Please upload it or send it to nikolas.b@casino.guru.

Looking forward to your answer.

I have sent it to your email.

Thank you Robin for the e-mails. I will try to contact the casino again, but as you can see, they did not respond to us at all. I will try to reach them by other ways but can't promise anything - it is mostly up to them. Please also keep me updated if there will be any update regarding the case.

Hello Robin,

As you can see, no answer came from the casino? Could you please also advise that you are still unverified? Did you send the casino all the documents they requested from you in the e-mail?

Dear Robin,

We haven't hear from you in a while. Could you please advise if you have sent all the documents to the casino or if there is any update regarding your withdrawal?

The complaint will be now rejected as we did not receive any respond from the player.