Heaps O Wins Casino - Player's not able to request a withdrawal.

I finally played enough to withdraw $100 but when I try they are telling me that it does not count

Dear Bboy1500,

Thank you for submitting your complaint. Please could you provide more information and details regarding your complaint? I apologize, but I am not sure I understand completely what is going on.

Has your withdrawal request been pending for too long? Or you are not able to request a withdrawal at all?

Thank you in advance for your reply.

Best regards,

Kristina

Won't let me request at all but says I've got $100.04 withdrawal balance

Thank you for your reply, Bboy1500. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

Dear Bboy1500,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.