Home Complaints Harry's Casino - Player’s displeased with deposit fees.

Amount: £85

Harry's Casino - Player’s displeased with deposit fees.

Harry's Casino
1.6/10 Very bad reputation
Submitted: 29 May 2021 | Unresolved : 15 Jun 2021
Our verdict

High unexpected fees

UNRESOLVED

Case summary

43 days ago - 15 Jun 2021

The player from United Kingdom complained about high unexpected deposit fees. We closed the complaint as unresolved because the casino did not reply in the given time frame.

Public

Hi, I deposited 3 times - £200 so a total of £600 to Harry’s Casino.

The transactions have went through as £229.75 twice and one transaction of £226.43

That’s £85 more than I deposited.

This is disgraceful and I want that money returned with immediate effect!!!

Public

Dear Bh1974,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise in which currencies are your accounts held (bank and casino account)? Have you tried to communicate this issue with your bank? Usually, international transaction fees are managed by the banks.

I have checked the casino website for the payments, and I found a statement next to each payment method https://playatharrys.com/templates/info/payments:


"Transaction Fee: Free - Fees that might apply to your transaction can be compensated; please contact our Support."

Could you please advise if you have tried communicating this issue with the casino already?

I understand that it might seem like a lot of questions, but I would like to understand your problem as accurately as possible. Thank you very much in advance for your reply.

Best regards,

Petronela


Private
Sensitive information

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Public

I’d also like to state that I was already self excluded from all the sister sites of Harry’s Casino due to being a gambling addict that lead to me trying to commit suicide and begging them for help!

These are 24million casino, red lion casino, Royal Oak casino, cyber3077, divas luck casino. All these casinos have help fuel my addiction by never doing the appropriate checks.


Public

They are not replying to any of my emails and this whole situation is leaving me very very stressed.

The TSB fraud team are now involved so here’s hoping they can help. My money has been stolen and it looks like gone for good

Public

Thank you very much, Bh1974, for your reply. I'm truly sorry to hear that the issue is much bigger than unexpected deposit fees.

Could you please advise if you have requested self-exclusion from this specific casino in the past? Please understand that if you self-exclude yourself from one casino it doesn’t necessarily mean that you are protected on all the other associated websites. Please forward any relevant communication to petronela.k@casino.guru. Looking forward to hearing from you.

Public

I didn’t know this site existed until this week so haven’t excluded previously but I have been open and honest about my addiction and mental health problems. In all sister sites I’ve spoken in length about my willingness to never gamble again. These sites have cost me thousands of pounds but even worse my mental health.

Public

Thank you, Bh1974, for your emails and reply. Please understand that without any supporting evidence that you have informed Harry’s Casino about your gambling addiction we are powerless in helping you with this matter.

However, we will try to find out more information regarding high unexpected fees and the possibility of compensation as mentioned in the T&Cs.

I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Public

Dear Bh1974,

I looked at your complaint as well as the forwarded e-mails and I understand the situation. I’ll contact the casino representative and see if I can help.

 

I would like to invite Harry’s Casino to join this conversation and participate in the resolution of this complaint.

Public

They’ll not respond to anyone!


Public

C’mon Harry’s!!

Why have you charged me £685 for 3 deposits of £200

Its truly disgusting and disgraceful behaviour that you cannot justify!!

Public

Dear Bh1974,

Unfortunately, we have not received any response from the casino regarding the issue.


We would like to ask Harry’s Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time, we will close the complaint as ‘unresolved’.

Public

They are a disgrace!!!

I beg EVERYONE not to give them a penny as they’ll steal it then disappear!

Be very aware of this unscrupulous company

Public

They’ve not replied and I’ve not received a penny! EVERYONE needs to be made aware and these robbers need to be brought to justice by the police.

Public

Dear Bh1974,

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't be of more help, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you will never come across a problem like this again.

The casino can reopen this complaint anytime.