Grande Vegas Casino - Player's withdrawal has failed.

i can not withdraw money. Gave them bank details to transfer funds and they charged 60 US dollars and said it failed because of incorrect info. I confirmed info correct with my Bank and they want another 60 to try again but nothing has changed. I am stalled and get not get my money out. Feels like a scam

Dear vinceaaguanno,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Could you please advise if you have been informed about any alternative method to withdraw your winnings? If there's any relevant communication, please forward it to petronela.@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I have seen on websites that they can issue cheques or do bank transfer. When I talked to them they said only Bitcoin or wire payment perhaps because I am in Canada. In any event while it took many weeks to do verification and then 2 weeks to approve withdrawal request, then another 2 weeks for them to tell me withdrawal failed because of incorrect bank info. The big issue here is that my bank provided info for wire transfer including swift code and Grande says it is wrong. I reconfirmed info with my bank and they say it is accurate and complete. They want another 60 to send it again but I feel it will be another lost 60 as nothing has changed. Would accept cheque or bank transfer but I don’t know what else to do. Thanks

Would you be willing to withdraw your winnings via Bitcoin? If I understand correctly this option has been offered to you, is that correct? This way, you could avoid any high unexpected fees. Please let me know what are your thoughts on this.

I dont deal in Bitcoin. I don’t have a Bitcoin account. If it is simple to set up perhaps I could consider this and then convert to cash. How do I do it?

Would this be of any help to you?

If you have been advised by the casino to use a Bitcoin e-wallet, I would recommend opening a Bitcoin account. It is fast and safe and you can always convert bitcoin to cash and ultimately move it to a bank account. There are a lot of online articles available, where you can learn how it works and decide if it would be convenient for you (e.g https://www.bitcoin.com/get-started/how-to-get-started-with-bitcoin/) Please let me know how you decided and we will agree how to pursue this case. 

I would do this as last resort as not keen to deal in Bitcoin. I am trying to see if they will issue a cheque.

I understand. Please keep me informed about any further developments and I will check back with you next week.

They finally gave me cheque option which I received today. They still won’t say why I was not offered this option until I complained. Very brutal process took months, will now see if cheque clears. Thanks for your help

I see. Happy to hear that you received your check. Please let me know if it clears.

Dear vinceaaguanno,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player can reopen this complaint anytime.