Goldwin Casino - The player's unable to withdraw his winnings.

Hello, I have the same problem as a colleague from Ireland, GoldWin does not pay me my winnings and I paid my Visa debit card , i think thats was my last visit in this Casino Online, now I see on your website that the casino does not accept players from the UK and I normally opened an account there and I deposited money normally, I also passed the verification correctly, it turns out that this website simply extorts money from people . I am asking some of you for help in recovering my winnings, or all the money paid there, because it is usually a scam, this website should be banned in every country so that people do not fall victim to these scams.

Hello krzysztof1920ruch,

Thank you very much for submitting a complaint and I'm sorry to hear about your issue with Goldwin Casino. I've just made a quick peek into the casino terms and conditions and did not find that it would be restricted for UK anymore - as our last review is almost a year old, it is possible that the terms and restrictions changed - we will also update is as soon as possible. Allow me to ask you a few more question before we would move forward.

Is your account already verified? Did you play with any bonus money? Did you already contact the casino with this issue and if yes, what was their respond?

Please forward any additional screenshots and relevant proof to nikolas.b@casino.guru.

Regards,

Nick

Hello krzysztof1920ruch,

I've just noticed that you have requested for the withdrawal 6 days ago. We always recommend to wait at least 14 days for the first withdrawal to arrive as the casino usually do some double checks and might take longer. I'm sure it is only matter of time before you would receive your winnings. In case it would not arrive within the given time, we will definitely intervene.

Ok so we waiting

cash paid to the account , yesterday!!!!!!

Hello krzysztof1920ruch,

Thank you for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble in the future, we will gladly try to help you.

Regards,

Nick