The player's unable to unsubscribe from receiving promotional e-mails from the casino. The complaint was closed as the player stopped responding.
Goldwin Casino - The player's unable to unsubscribe.
Amount: ??
Goldwin Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Despite repeated requests by e-mail and unsubscribe in the newsletter, the Goldwin Casino keeps sending me annoying advertising e-mails. Can you guys help me with this problem? Thanks very much!
Automatic translation:
Public
Public
1 year ago
Hello SvenSchn,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Goldwin Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if you tried to unsubscribe within your casino account? How long have you been receiving promotional e-mails? When did you request for unsubscribing for the first time?
Looking forward to your answer.
Regards,
Nick
Public
Public
1 year ago
Translation
Hello, I tried to log out of this casino about half a year ago. As a result, I can no longer play games there, but I can still open my account and deposit. I've been getting advertising emails again for about a month. 3 weeks ago I asked for the first time to stop receiving advertising emails. Then a VIP manager (Gerard S.) confirmed to me that I would no longer receive emails. Nevertheless, my e-mail inbox continues to be littered by them...the behavior fits with the casino rating here.
Automatic translation:
Public
Public
1 year ago
Hello SvenSchn,
Unfortunately if the casino did not block the e-mails so far I can only recommend to block the sender's e-mail address. As long as they refuse to stop sending the e-mails there isn't much we are able to do either.
Please disable your AdBlock