The player's unable to unsubscribe from receiving promotional e-mails from the casino. The complaint was closed as the player stopped responding.
Goldwin Casino - The player's unable to unsubscribe.
Amount: ??
Goldwin Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.9
Goldwin Casino has a Safety Index of 6.9, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Despite repeated requests by e-mail and unsubscribe in the newsletter, the Goldwin Casino keeps sending me annoying advertising e-mails. Can you guys help me with this problem? Thanks very much!
Automatic translation:
Public
Public
2 years ago
Hello SvenSchn,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Goldwin Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if you tried to unsubscribe within your casino account? How long have you been receiving promotional e-mails? When did you request for unsubscribing for the first time?
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Translation
Hello, I tried to log out of this casino about half a year ago. As a result, I can no longer play games there, but I can still open my account and deposit. I've been getting advertising emails again for about a month. 3 weeks ago I asked for the first time to stop receiving advertising emails. Then a VIP manager (Gerard S.) confirmed to me that I would no longer receive emails. Nevertheless, my e-mail inbox continues to be littered by them...the behavior fits with the casino rating here.
Automatic translation:
Public
Public
2 years ago
Hello SvenSchn,
Unfortunately if the casino did not block the e-mails so far I can only recommend to block the sender's e-mail address. As long as they refuse to stop sending the e-mails there isn't much we are able to do either.
