Wildsino Casino - Withdrawal of player's winnings has been delayed.

I submitted a withdraw on Monday January 27,2025 around 130pm. It is now Friday at 5:44pm and I still haven't received it. It is beyond the processing time rules for the website and then if it doesn't come today I have to wait over the weekend and hope it comes Monday which is far beyond the said processing time of (3 business days after 24 hours from the withdrawal request). Very unhappy with the delay. It's through interac e transfer and there's no reason it would take this long.

Dear kalvinrauma8,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Still haven't received anything. Have been told numerous times that nothing is wrong external or internal, with the transaction, that everything is good on my end and their end and I have nothing to worry about and that it's in the final withdrawal stage.

But when checking on the withdrawal status on the website it still says Under Review.

I'm not worried. I'm upset that it's taking so long. I get the feeling they are delaying it in hopes that I cancel the withdrawal.

Typical online casino withdrawal tactics. 2 weeks for an interac e transfer? Come on, how do they expect to generate return customers with a processing time like that.

I guess I have to wait till you intervene. It seems it's the only way people get paid with this casino.

Dear kalvinrauma8,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello, I have not received my withdrawal and they keep telling me in chat that everything is normal and theyre experiencing delays with all withdrawals because of the volume of withdrawals. No time frame given. Just told to be patient. 2 weeks now. And they have not emailed me to inform me of anything. I have had to contact them several times to ask what's going on.

Regards

Kalvin

Dear kalvinrauma8,

Kindly be informed that your withdrawal is complete and paid out on our side.

Best Regards,

Wildsino Team

Dear kalvinrauma8,

Can you please confirm whether the withdrawal has been processed?

Awaiting your response.

Regards,

Nick

Yes I received the funds. 2 and a half weeks is too long. Closed my account.

Thanks for your help

Dear kalvinrauma8, 

I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you. 

As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues. 

Thank you so much for your time. 

Best regards, 

Casino.Guru