Gudar Casino Review

The player ''voronro'' made deposit and won. After that he wanted to withdraw his winnings. He uploaded the necessary documents, but 2 days later he received a letter saying his account had been blocked. He contacted live chat and was told he had multiple accounts. No information since then.

The player complained about unresponsive casino. The player encountered a technical issue with the game he was playing, however, a few days later, this technical issue was still not resolved. The player was asking either for a refund of deposits or winnings. There was no reaction to this complaint and it remains unresolved.

The player from Russia was accused of opening multiple accounts. The player decided to submit a complaint because his account was blocked due to an investigation. The player's account was unlocked and the player received the payment approximately 2 weeks after submitting the complaint. The complaint is resolved.

The player from Belarus has been accused of breaking the bonus T&Cs. The casino forfeited all winnings generated from the bonus play due to irregular play. We closed the complaint as ‘unresolved’ because the casino failed to reply.

The player from Japan was facing issues with receiving his withdrawal of 2,000€, even though a second withdrawal for 874.6€ had been received. The Complaints Team had advised the player that withdrawal delays could have been due to unfinished KYC verification or a high volume of withdrawal requests. They suggested the player wait at least 14 days after requesting the withdrawal before submitting a complaint. However, the player later confirmed that the payment had been received and the issue was resolved. Consequently, the Complaints Team closed the complaint as 'resolved'.

The player from Bulgaria had her account blocked without further explanation. The remaining balance was held by the casino. The casino decided to stop providing its services to the player and close her account. Meanwhile, her account was temporarily reactivated, and she was provided with the option to withdraw the remaining balance. The player confirmed that the funds were already paid. We consider the complaint resolved.