The player from Romania had requested a withdrawal less than two weeks prior to submitting this complaint. The payment had not been processed yet. The Complaints Team had communicated that withdrawal processing could take up to 14 days and had advised patience, especially if KYC verification was not required. As the player indicated that the initial issue regarding the withdrawal was no longer relevant due to having played all the funds, the complaint was closed.
Immerion Casino - Player claims that payment has been delayed.
Amount: 4,200 TRX
Immerion Casino
Safety Index:HighSafety Index
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8.7
Immerion Casino has a Safety Index of 8.7, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Closed
Our verdict
Other
REJECTED
Case summary
2 weeks ago
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1 month ago
I have played on 31.01.2025 50$, i won 1400$. I net the waggering requierments of the deposit (3times) and asked for 1000$ (in trx) withdrawl because is limited to 1000$/day.
the rest of money i lost (400$).
on 01.02.2025 my withdrawl was canceled , no e-mail recieved, only just that my winnings are under a review because the gaming provider asked that and it wil last minimum 14days.
i okay on a lot of casinos… won and lost a lot of money but never experienced such a "reason" to not pay the money.
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1 month ago
Dear Luckywhale2025,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.
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1 month ago
There is no KYC on the website.
i have not been asked any documents.
i cannot withdraw.
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2 weeks ago
Dear Luckywhale2025,
I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.
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2 weeks ago
Hello. No News still the same message for checking. I have played all the money. I won’t use their services never every they are scammers.
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2 weeks ago
Dear Luckywhale2025,
I'm sorry to hear that you have lost your balance.
Unfortunately, as the initial issue is no longer relevant, we will be forced to close the complaint.
Please be aware that withdrawal may take up to 14 days in any casino and their are not responsible for the player's decision to play them away instead.
Best regards,
Nick
