Vegaz Casino Review

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Payment methods

Show all (34)

Withdrawal limits

per month

€20,000

per week

€5,000

Owner Versus Odds B.V.

Established 2019

Estimated annual revenues

> $1,000,000

Licensing Authorities

Curaçao (GCB)

OverviewBonusesUser reviews21Safety Index explainedDiscussion1Payment methods34

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Vegaz Casino Review

When reviewing and assessing Vegaz Casino, our independent casino review team has weighed its advantages and drawbacks following our casino review methodology. To define whether this casino is legit and safe, or possibly harmful, our reviewers has carefully considered the fairness of its Terms and Conditions, licenses, customer support, limits, existing player complaints, and other important factors.

We've worked out the casino's Safety Index, a numerical and verbal representation of online casinos' safety and fairness, based on these discoveries. A higher Safety Index decreases the probability of experiencing issues when playing or making a withdrawal. Vegaz Casino has an Above average Safety Index of 6.7, which makes it an acceptable option for some players, but there are many casinos that rank even higher in terms of fairness and safety. Read our Vegaz Casino review to discover more about this casino and decide whether it is a suitable option for you.

Safety Index – Vegaz Casino fairness and safety

We calculate a casino's Safety Index based on an elaborate formula that takes into consideration a wide range of information that we have collected and assessed in our review. These involve the casino's estimated revenues, complaints from the players, T&Cs, blacklists, and so on.

In our review of Vegaz Casino, we meticulously evaluated and analyzed the Terms and Conditions of Vegaz Casino. We uncovered some rules or clauses we did not like, but we consider the T&Cs to be mostly fair overall. An unfair or predatory rule could be exploited in order to avoid paying out the players' winnings to them, but we have only noticed minor issues with this casino.

Based upon our estimates and collected information, we consider Vegaz Casino a medium-sized online casino. This casino has an average value of denied payouts in player complaints with respect to its size. We consider both the casino's size and the number of player complaints and how they correlate, seeing as bigger casinos tend to receive more complaints due to the larger number of players.

We did not find Vegaz Casino on any relevant casino blacklists. If a casino is included on a blacklist such as our Casino Guru blacklist, this could hint that the casino has committed some kind of misconduct towards its customers. We urge players to keep this in mind when searching for an online casino to play at.

All of that, together with other factors considered in our review, has resulted in Vegaz Casino having a Safety Index of 6.7, which is an Above average value. While this may suit the requirements of some players, those who prioritize fairness in their online gambling experience may find other more suitable choices.

Note: To the best of our knowledge, Vegaz Casino is associated with 2 other online casinos. Since we are aware of the connection between these casinos, we have considered the attributes of the linked casinos when calculating the Safety Index of Vegaz Casino.

Vegaz Casino T&Cs

When evaluating online casinos, we meticulously analyze each casino's Terms and Conditions with the aim to assess their fairness level. In T&Cs of many casinos, we come across certain clauses, which we perceive as unjust or overtly predatory. In some cases, these give the casino the possibility to justify withholding player winnings.

We found some questionable rules or clauses during our review, however, we consider the Terms and Conditions of Vegaz Casino to be mostly fair.

Note: For further detail on our findings regarding the T&Cs review click here.

Player complaints related to Vegaz Casino

Player complaints play an important part in our casino review methodology, as they give us a clear insight into issues experienced by players and casinos’ way of handling them. We take into account all complaints filed via our Complaint Resolution Center in addition to those we compile from other sources when examining each casino's safety and fairness.

We currently have 2 complaints directly about this casino in our database, as well as 4 complaints about other casinos related to it. Because of these complaints, we've given this casino 1,534 black points in total, out of which 512 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

User feedback and assessment of Vegaz Casino

On Casino Guru, users can rate and review online casinos to voice their opinions, feedback, or experience. Based on these, we generate a total user feedback that varies between Terrible and Excellent.

The user satisfaction feedback of Vegaz Casino shared by 21 users has resulted in a Great User feedback score. You can find the reviews in the User reviews part of this page.

Note: It's important to note that user reviews may not always provide an objective reflection of the casino's quality. Instances exist where casinos write fake reviews to boost their user feedback score, while some dissatisfied players leave multiple negative reviews to tarnish the casino's reputation. Our best efforts are put into filtering these out and calculating an objectively accurate user feedback score; nonetheless, we do not include user feedback in our Safety Index calculation.

Vegaz Casino company information and licenses

Vegaz Casino belongs to Versus Odds B.V. and has estimated yearly revenues over $1,000,000. Based on the categorization we use, this makes it a small to medium-sized online casino.

Vegaz Casino has a gambling license in Curaçao. Their license was granted by Curaçao Gaming Control Board.

About payment methods and win and withdrawal limits

Vegaz Casino accepts 34 payment options. This includes: Neteller, Skrill, Mastercard, VISA, SOFORT Überweisung, EPS, Trustly, Bitcoin (BTC), AstroPay, Bank transfer, Jeton Cash, Cashlib, Klarna, MiFinity, eZeeWallet, Jeton, Ethereum (ETH), Interac, Binance Coin (BNB), Monero (XMR), Litecoin (LTC), Ripple (XRP), Bitcoin Cash (BCH), DASH, Tron (TRX), Tether (USDT), Dogecoin (XDG), Zcash (ZEC), Revolut, Rapid Transfer, ClickPay, UTORG, MuchBetter, Solana (SOL).

Many online gambling sites place restrictions on the maximum winnings and withdrawal amounts for players. Oftentimes, the win and withdrawal limits are high enough as to not impact most players. That being said, there are casinos, which pose quite restrictive limitations on the win and withdrawal amounts. This is the reason why we consider these limitations in our casino reviews. You can find information about the casino's win and withdrawal limits in the table below.

Withdrawal limits	Win limits
EUR 5,000 per week	No win limit
EUR 20,000 per month

Note: Certain payment methods available to players may not be available for making both deposits and withdrawals. Also, some methods may only be available in selected countries.

Customer support and language options

In our casino reviews, we always collect data about available languages and customer support options. The table below contains information about the languages at Vegaz Casino.

Language	Website	Customer support	Live chat
English			24/7
Portuguese
German
Finnish
French
Norwegian

To understand how helpful, professional, and prompt the customer support representatives are, we contact them directly as a part of our casino review methodology. Since customer support can assist you with problems related to registration process at Vegaz Casino, account problems, withdrawals, or other issues, it holds significant value for us. We would say Vegaz Casino has a good customer support based on the responses we have received during our testing.

Casino games and slots available at Vegaz Casino

You can play these types of games at Vegaz Casino: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games, Live shows.

Titles supplied by 82 casino game providers are available. This includes NetEnt, Novomatic, Nolimit City, Playtech, Play'n GO, Merkur Gaming, Blueprint Gaming, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Red Tiger Gaming, Thunderkick, Betsoft Gaming, Big Time Gaming, Playson, iSoftBet, ELK Studios, Evoplay, Ezugi, Push Gaming, GameArt, Endorphina, Wazdan, Habanero, Red Rake Gaming, Spinomenal, 1X2 Gaming, Booming Games, Tom Horn, 2By2 Gaming, Iron Dog Studio, MrSlotty, Relax Gaming, Betgames, Lucky Games, FBM, Smartsoft Gaming, Felt Gaming, Amigo Gaming, Mancala Gaming, BF Games, G Games, Betixon, Spribe, Gamomat, OneTouch, Tronius Gaming, Revolver Gaming, CT Gaming, Triple Profits Games (TPG), On Air Entertainment, Reevo, Foxium, RealLiveSlots, Vivo Gaming, Bombay Live, Amusnet (EGT), PGsoft (Pocket Games Soft), Reel Play, Gaming Corps, Espresso Games, Synot Games, Fugaso, Felix Gaming, Stakelogic, Skywind Group, Xplosive Slots, NSoft, AvatarUX, Fazi, upgaming, Esa Gaming, Gamzix, 3 Oaks Gaming, Kalamba Games, Games Global, Just For The Win, EGT Digital, Hacksaw Gaming, 5Men Gaming, Asia Gaming.

Vegaz Casino bonuses and promo codes

Online casinos offer bonuses to new or existing players to give them an incentive to create an account and start playing. There are 6 bonuses offered by Vegaz Casino in our database at the moment. All the deals are available in the 'Bonuses' section of this review.

Note: Visit our separate page on Vegaz Casino bonuses to learn more about this casino's offers.

Bonuses

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Payment methods

Show all (34)

Withdrawal limits

per month

€20,000

per week

€5,000

Games
Show all

Slots

Roulette

Blackjack

Betting

Video poker

Bingo

Baccarat

Jackpot games

Live games

No poker

Craps and dice

Keno

Scratch cards

eSports betting

Crash games

Language options

English website

All languages (6)

English customer support

English live chat

Game providers
Show all (82)
Game providers (82)

CASINO SCREENSHOTS

Positives

Original and complex bonus & loyalty system
No wager welcome bonus available
Deposits by cryptocurrencies are accepted

Negatives

Not all games are available for all countries
Not all of the terms and conditions are translated to the language option provided on the website
Not all payment methods are available for all countries

Interesting facts

Medium sized international casino

Author & Guarantor: Lala Montano Last updated: 04 Jun 2024 Anything incorrect or missing? Let me know

Vegaz Casino bonuses

Browse all bonuses offered by Vegaz Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

User reviews of Vegaz Casino

This is a place to share experience with Vegaz Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Great

Rated by 21 users

Very positivePositiveNeutralNegativeVery negative

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Casino Guru

We want players to understand gambling.

LucasB

Visitor

Canada

• 11 months ago

My experience at this casino is very positive.
Many game providers are available here. The promotion is great with a lot of free spins. No problem with withdrawal.

Great promotions
Fast withdrowal

Donnyduck888

Apprentice

Germany

• 11 months ago

You could also give away customer support. There is no question that is answered here correctly or without standard text. The standard texts are so general that you can imagine everything.

I found out here on CasinoGuru that there is a weekly withdrawal limit, but not from Caino itself. Even the support had no plan for it.
You can win and verification is completed quickly. But every withdrawal takes at least 24 hours. Which for me personally takes far too long. I'm definitely used to other casinos that do this within 1 - 60 minutes.

Stay away from bonus offers. I can't understand why there are people who take advantage of these bonus offers anyway, but just don't wager 40x. Do some math yourself. They don't give away any money to you. It's simply not possible...
Not all Wager Free is the same here either. Remember my words...

As in every dubious casino, KYC is only requested when making a withdrawal request. However, you can gamble away your house in advance. But woe betide you if you only want to withdraw €50. Then the fun really begins.

Even though I couldn't find anything about it here on CasinoGuru, this casino seems to me to be a 100% copy of Kryptosino Casino.

I would like to write a little update today:
01/20/2024
After a larger win, I can now say that the limits exist and are not changed, but the payouts run smoothly.
I am paid €5000 every week. Sometimes in one day, sometimes divided over the week. Payouts are also being made here even though I have frozen my account. This is very commendable, as there is no risk that I could gamble away the money again while waiting. In other casinos, withdrawal requests are canceled during the freeze period.
I also have to mention in this casino that the deposit only has to be made once, after which you can easily request a withdrawal.
I also have to say something about rakeback.
Rakeback is divided here. The following rakeback is available:
Instant rakback
Daily rakeback
Weekly rakeback
Monthly Rakeback

After the time has elapsed, the rakeback can be collected and paid out immediately. No sales conditions, which is very satisfactory to me.

However, things look different with the leader board.
Here, too, there is something to be won for the first few places on the leaderboard.
This board is also divided into:
Daily - There are free spins to be won. Well, with a stake of €0.10 it's not worth mentioning, even if you're at the top and win 500 free spins.
Weekly - There's €1000 to be won. According to support, however, these can be implemented.
Monthly - There's €1500 to be won. These must also be implemented.

However, due to my recent win, I am not yet eligible to receive these prizes as there are conditions here too.
There must be less than €5 in the account and no withdrawals may be pending.
After 2 months, the right to winnings from the leaderboard expires.
This means that if you, like me, pay out your winnings over 2 months, you won't get a leaderboard prize.
Considering that I can happily do without it because I prefer to take real money instead of the prices that I still have to implement.

Der Kundensupport könnte man sich auch schenken. Es gibt keine Frage die einem hier richtig oder ohnen Standardtext mitgeteilt wird. Die Standardtexte sind dann noch so allgemein gehalten dass man sich alles darunter vorstellen kann.

Dass es hier ein Wöchentliches Auszahlungslimit gibt habe ich hier auf CasinoGuru erfahren, nicht allerdings vom Caino selbst. Selbst der Support hatte keinen Plan davon.
Gewinnen kann man, auch die Verifizierung wird schnell abgeschlossen. Aber jede Auszahlung dauert mindestens 24h. Was für mich persönlich viel zu lange dauert. Ich bin definitiv andere Casinos gewöhnt die das innerhalb von 1 - 60min erledigen.

Finger weg von Bonusangeboten. Ich kann sowieso nicht verstehen wieso es Menschen gibt die diese Bonusangebote nutzen, aber macht es einfach nicht 40x Umsetzen. Rechnet doch mal selbst etwas nach. Die verschenken doch kein Geld an euch. Es ist schlichtweg nicht möglich...
Auch Wager Free ist hier nicht gleich Wager Free. Denkt an meine Worte...

KYC wird wie in jedem unseriösen Casino auch hier erst bei der Auszahlungsanfrage abgefragt. Im Vorfeld könnt ihr allerdings schonmal euer Haus verzocken. Aber wehe ihr wollt auch nur 50€ abheben. Dann geht der ganze Spaß erst richtig los.

Auch wenn ich hier auf CasinoGuru nichts dazu finden konnte scheint mir dieses Casino eine 100% Kopie vom Kryptosino Casino zu sein.

Ein kleines Update möchte ich heute verfassen:
20.01.2024
Nach einem größeren Gewinn, kann ich nun sagen dass es die Limits zwar gibt und auch nicht geändert werden, allerdings laufen die Auszahlungen einwandfrei.
Wöchentlich werden mir 5000€ Ausgezahlt. Mal an einem Tag, mal auf die Woche aufgeteilt. Auch werden hier Auszahlungen vorgenommen obwohl ich mein Konto eingefroren habe. Das ist sehr lobend zu erwähnen, da keine Gefahr besteht, dass ich das Geld während der Wartezeit wieder verzocken könnte. In anderen Casinos werden die Auszahlungsanfragen während der Einfrierphase storniert.
Auch muss ich in diesem Casino erwähnen, dass die Einzahlung nur 1x gewagert werden muss, danach kann man eine Auszahlung problemlos beantragen.
Zusätzlich muss ich auch noch etwas zum Thema Rakeback sagen.
Rakeback ist hier unterteilt. Esgibt folgenden Rakeback:
Sofortigen Rakback
Daily Rakeback
Weekly Rakeback
Monthly Rakeback

Nach der agelaufenen Zeit kann der Rakeback abgeholt werden und sofort auch ausgezahlt werden. Ohne Umsatzbedingungen, was sehr zu meiner Zufriedenheit ist.

Anders sieht es allerdings mit dem Leaderbord aus.
Auch hier gibt es für die ersten paar Plätze am Leaderboard etwas zu gewinnen.
Auch dieses Board ist unterteilt in:
Daily - Da gibt es Freispiele zu gewinnen. Naja bei einem Einsatz von 0,10€ ist das nun nicht der Rede wert, auch dann nicht wenn man ganz oben steht und 500 Freispiele gewinnt.
Weekly - Da gibt es 1000€ zu gewinnen. Laut Support sind diese allerdings Umzusetzen.
Monthly - Da gibt es 1500€ zu gewinnen. Auch diese müssen umgesetzt werden.

Aufgrund meines kürzlichen Gewinns bin ich allerdings noch nicht in den genuss zu kommen, diese Preise zu erhalten, da es auch hier Bedingungen gibt.
Es müssen weniger als 5€ auf dem Account sein und es dürfen keine Auszahlungen in der Warteschleife sitzen.
Nach 2 Monaten verfällt der Anspruch auf Gewinne vom Leaderboard.
D.h. Zahlt ihr so wie ich, die Gewinne über 2 Monate aus, bekommt ihr keinen Leaderboardpreis.
Mal davon angesehen dass ich da gerne darauf verzichten kann, da ich lieber Real Money nehme, anstatt die Preise die ich noch umsetzen muss.

Winning is possible
Gewinnen ist möglich
Payouts are made
Auszahlungen werden durchgeführt
Freezing the account is possible (1 day, 3 days, 1 week, 1 month, 1 year (also without support - works directly via the account)
Einfrieren des Kontos ist möglich (1 Tag, 3 Tage, 1 Woche, 1Monat, 1 Jahr (Auch ohne Support - Geht direkt über den Account)

RTP is bottom drawer in most games
RTP ist in den meisten Spielen unterste schublade
Manipulation cannot be ruled out
Manipulation nicht ausgeschlossen
Payouts take at least 24 hours regardless of the method
Auszahlungen dauern mindestens 24h egal welche Methode
Customer support is unnecessary - a monkey would make more sense
Kundensupport ist überflüssig - Ein Affe wäre sinnvoller
A maximum of €5000 per week can be paid out
Maximal 5000€ pro Woche können ausgezahlt werden
Stay away from the bonus and Wager Free is not Wager Free
Lasst die Finger weg vom Bonus auch Wager Free ist nicht Wager Free
As in every dubious casino, the KYC is only requested when paying out - but you can gamble away your house
Wie in jedem unseriösen Casino wird die KYC erst bei Auszahlung angefragt - Verzocken könnt ihr allerdings euer Haus

Tonkabohne

Novice

Germany

• 1 year ago

Deposited €100 on Friday and paid out €750! Always play without a bonus - this way you avoid problems ;-)
Verify on Saturday evening with Selfie Pass, e-wallet proof, address and ID. Today Sunday at 1:44 p.m. money in my e-wallet account! TOP TOP TOP!!!

Quick verification
Schnelle Verifizierung
Fast payout
Schnelle Auszahlung
Very good range of games
Sehr gutes Spiele Angebot
Numerous payment options
Zahlreiche Zahlungsmöglichkeiten
Pay out on weekends too
Zahlen auch am Wochenende aus

Unfortunately no VPN possible
Leider kein VPN möglich

hugobertinpro1

Junior Apprentice

France

• 1 year ago

Same group as Haz casino, I recommend, already several withdrawals to my credit. I specify that I am French players so I recommend for French players 🇫🇷

100% bonus on 1st deposit, 50% on 2nd and 100% on 3rd

Bonus of 150% crypto without wagger or 200% crypto with wagger on 1st deposit

Full supplier selection
Sélection de fournisseurs complète
Attractive welcome bonus
Bonus de bienvenue alléchant
Safe withdrawal
Retrait safe

galaane

Novice

France

• 1 year ago

Casino with fast payment and validation of documents on time. I recommend

throwawaym1234

Novice

Germany

• 1 year ago

They have no problem accepting my deposit within minutes but they do not want to let me withdraw my winnings. It has been 72 hours since I have request for my winnings to be withdrawn. I verified my account as per their request. Support does nothing but refer me to their "finance department". I have emailed their finance department 4 times with no acknowledgement. I can’t even get on the website today. Very shady and I haven’t gone through this with any other online casino. Will remove this review once I get paid.

Update: Despite using a VPN they didn’t like that I was from the US so cancelled my $415 win and credited me my $75 deposit. I’m keeping the review here because of them cancelling my winnings.

Deposits go through fast
Plenty of games are available

Horrible "finance department" and withdraw process
Obscured Verification process, not US friendly
Lack of support

Clever1180

Novice

Germany

• 1 year ago

Have nothing negative to report. Solid online casino.

Fast payout
Schnelle Auszahlung
Fast verification
Schnelle Verifizierung

Anonymized318

Junior Apprentice

Finland

• 1 year ago

I have seen many casinos but with this lisence casinos there is No way getting your issues resolved. Support plays unknown and they dont transfer your issues to anyone such as manager etc. Emails dont get answers, and that is with all versus odds bv casinos. I have never been more frustrated than when I have tried to contact them via live chat. They just dont seem to care about your concerns. I wouldnt support by playing places like this.

Frustrating and arrogant support
Emails isnt answered and issues not resolved

AleKing44

Senior Adept

Germany

• 1 year ago

Design of the site is good, the slots pay next to nothing. Made several hundred spins per slot and didn't make a reasonable profit. The best I had was 35x. You can't get into any slot below 50spins. You feel betrayed. I know it's gambling, but I've never had anything like that at any casino, only at the and their partner casinos. Welcome bonuses are quite nice. Support is friendly too. But what.

Many providers
Viele provider
Beautiful design
Schönes Design
Nice support
Netter support

Slots pay nothing
Slots zahlen nichts
Max cashout on bonuses
Max cashout bei den bonis

TS7212

Visitor

Canada

• 2 years ago

This casino was recommended to me by a friend. The bonuses are more than enough, the selection of games is excellent. Wide range of payment methods. I will definitely recommend it to others.

GMason

Visitor

Canada

• 2 years ago

Absolutely good casino. Amazing bonuses, great support team.

florentinsss78

Novice

Romania

• 2 years ago

I love Vegaz Casino, especially their wager-free bonus package that is worth up to €1,000 and 150 free spins! I'm also a big fan of their user-friendly website. The only thing I would like to see changed about Vegaz Casino is the lack of live casino games. However, in general, it's a very good site. It also offers 24/7 support and has 100% secure deposits and withdrawals.

Safety Index of Vegaz Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Vegaz Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:Above average6.7/10

Medium-sized casino, based on our research and estimates

We consider the casino's T&Cs to be mostly fair

Not found on any relevant casino blacklist

Average value of withheld winnings in player complaints in relation to the casino's size

We also considered other factors, which had a neutral impact on the casino's Safety Index

The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Complaints about Vegaz Casino and related casinos (35)

35All0Opened6Not solved7Solved22Rejected

Complaints directly about Vegaz Casino

Resolved Our verdict

Case closed

Disputed amount: €1,120

Player’s winnings have been confiscated due to retroactive changes.

The player from the Czech Republic claimed that Vegaz Casino applied new rules retroactively to his bonus winnings, changing the maximum payout from €1,120 to €749. He contended that this was unfair, as he had claimed the bonus under the original terms from February 2024, and had reached out to the casino multiple times without a response. The issue was resolved when the casino returned the missing funds, and the player successfully made a withdrawal. The complaint was marked as 'resolved' in the system.

Read moreRead less

Submitted: 24 Nov 2024

Resolved Our verdict

Case closed

Disputed amount: 8,000 kr

Player's withdrawal is confiscated after account closure.

The player from Sweden had their account closed by Vegaz Casino after receiving an email claiming a chargeback request, which the player denied ever initiating. As a result, their ongoing withdrawal of NOK 8,000 was confiscated, and they believed the casino had acted incorrectly. The issue was resolved after the casino contacted the player and refunded the withdrawal. The complaint was marked as 'resolved' in our system.

Read moreRead less

Submitted: 07 Sep 2024

Unjustified complaint

Disputed amount: €250

Player’s requesting a full deposit refund.

The player from Germany had an active self-exclusion in a sister casino due to a gambling problem. The player believes that they should have been banned from this casino too. However, we noted that the player had used different email addresses to open accounts at various casinos, which complicated the identification process for the casino. Though he requested account closure from a few sister casinos, the player had not specifically requested self-exclusion from this casino and didn't inform the owner about all the email addresses he had. As such, we concluded that the player was not entitled to a refund, and the complaint was subsequently rejected.

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Submitted: 02 Aug 2023

Unresolved Our verdict

Against fair gambling

Disputed amount: €1,400

Player's bonus winnings were voided.

The player from Germany had his promotional winnings cancelled based on the rule requiring a real money deposit prior to redeeming Saturday Booster. We ended up closing the complaint as ‘unresolved’ because we disagree with the casino's decision and find it to be against fair gambling.

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Submitted: 01 Oct 2022

Player stopped responding

Disputed amount: $500

Player’s struggling to withdraw his winnings.

The player from Greece is experiencing difficulties withdrawing funds because the transactions to his preferred payment methods have been declined. The complaint was rejected because the player didn't respond to our messages and questions.

Read moreRead less

Submitted: 30 Jun 2022

Unresolved Our verdict

Not enforced T&Cs

Disputed amount: €800

Player's winnings have been confiscated.

The player from Germany has been accused of breaching the bonus T&Cs. The case was closed as 'unresolved' because the casino.guru team believed that the casino should enforce such conditions.

Submitted: 01 May 2022

Unjustified complaint

Disputed amount: €400

Player's withdrawal has been cancelled.

The player from Lithuania is experiencing difficulties withdrawing his funds. After a closer examination, we ended up rejecting this complaint as unjustified.

Submitted: 25 Jan 2022