The player from Germany has requested withdrawals a week ago. They have been pending since. The issue was successfully resolved, the player received his winnings.
Goldwin Casino - Player’s withdrawals have been delayed.
Amount: €430
Goldwin Casino
Safety Index:Above averageSafety Index
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6.9
Goldwin Casino has a Safety Index of 6.9, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
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3 years ago
Translation
Hello, good evening,
I requested a payment of € 285.00 on 8/10/21 and a payment of € 145.00 on 8/11/21. Every time I go to the live chat, tell me the same thing ... the finance department has a lot to do and I shouldn't worry, as soon as my pending payments have been processed, the finance department will notify me. My account has also been verified a long time ago. Nothing happens to my pending withdrawals every day. This is very annoying if you want to profit from your profits and you don't get any detailed information from the live chat and even less from the finance department (where I had already written).
I played without bonus money. I only played with no deposit spins that are wager free.
I kept on playing with my money and until I had won a lot and had more € 100.00, I applied for payouts (minimum payout at goldwin is € 100.00).
I would be very grateful if you can achieve more there and help me, because unfortunately I can't get any further with the live chat and even less with the finance department via email.
I can log in without any problems and my account is fully verified.
Thank you in advance and I hope you achieve more than what I could.
Kind regards
Dennis
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3 years ago
Dear Nemo3007,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawals. Could you please advise if you’ve accumulated your winnings with or without an active bonus? Have you ever received any payments from this casino?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawals approved, I truly believe it’s only a matter of time before you’ll receive them.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
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3 years ago
Thank you very much, Nemo3007, for providing all the necessary information. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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3 years ago
Translation
Thank you very much for your support. As I said, I would like to give my iban as a payout, but unfortunately it does not go through the screenshot with the reason from the casino website that I say "You have too many payment methods", which in my opinion is completely incomprehensible.
Thank you very much for your support.
Kind regards
Dennis (Nemo3007 at Goldwin Casino)
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3 years ago
Hi Nemo3007,
I'm taking over your complaint. Let me ask you a question, how many payment methods have you added to your casino account?
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3 years ago
Translation
Good afternoon peter,
I once paid in with "immediately by klarna" - directly via my bank account and with "immediate deposit" - paid in directly via my bank account. Both methods worked in such a way that I can select my bank "Berliner Sparkasse" and then continue until my deposit transaction is successful. Therefore, I do not understand how far I should have registered too many payment methods. Nevertheless it should not be a problem to be able to make a withdrawal "with iban input" instead of the error message too many registered deposit methods.
Since then I have not got any further and I have no more feedback from the finance department that they correct this and only one payment method remains to be able to pay out with "iban".
Kind regards
Dennis 
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3 years ago
Translation
At other online casinos, I have just been able to withdraw this without any further problems. (Paid in with trustly and with immediately by klarna) and the procedures run the same way you can select my bank and its deposit transaction. And even then I have no problems being able to pay out very simply. Then nothing appears with too many registered deposit methods ....
And I can only use this single source of payment from goldwin casino (sepa ..... see screenshot).
I don't own the others at all.
Kind regards
Dennis 
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3 years ago
Hi Nemo3007,
Thanks for the update. I will contact the casino and see if I can help. I would like to invite Goldwin Casino to the conversation to participate in the resolution of this complaint.
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3 years ago
Translation
Hi Peter,
Many Thanks. I very much hope that something good will come out of it and that goldwin casino will respond to an invitation and that the complaint can be resolved as soon as possible.
Kind regards
Dennis
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3 years ago
Hello Team,
The user was successfully paid a second time from our side and the bank should credit him in the next business days should the bank details be correct this time.
Thank you and have a nice weekend.
Regards,
Amanda H.
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3 years ago
Translation
Hello casino guru,
Hello Goldwin Casino,
Now I can see in my account that the status of my pending payment is "successful-successful". I will now check my bank account for the next working days after the payment has been received. 
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3 years ago
Translation
Hello casino guru,
I can confirm that I have just received my winnings in my bank account today after the successful payout. So everything is now clarified and went really well. Thank you very much for your support.
Kind regards
Dennis
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3 years ago
Dear Dennis,
I'm glad to hear that you received your funds. I will now mark the complaint as 'resolved' in our system. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future.
Best regards,
Peter
