The player from Germany has requested a withdrawal three days prior to submitting this complaint. Simply, winnings haven’t been received yet. Player’s complaint has been resolved successfully.
Goldwin Casino - Player’s withdrawal has been delayed.
Amount: €100
Goldwin Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
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1 year ago
Translation
Hello, first of all, I don't want to submit the whole thing directly as a complaint, it's more of an explanation for me if anyone has had a similar experience. The casino has a wide range of games as well as lots of bonuses, which is great. Almost too good in my opinion, I accumulated my sum with a €20 deposit and no wager free spins. I'm aware that it's just a simple €100, which is a lot for me. So I have read several times that the casino cheats, does not pay out etc. Which worries me.
I've been trying to verify myself for 4 days, which should only take 1-3 days but is still manageable.
do you think i get the money? Let alone am I verified?
if all this works, it would be a very good casino in my opinion.
I have to say that I have received the message "Your withdrawal of €100 blah blah blah was successful" several times, but when I look at the status it says "pending".
Mfg Marko
Automatic translation:
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1 year ago
Dear dukanovicmarko02,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Petronela
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1 year ago
Translation
Okay thank you, I'll wait patiently and hope for the best. 🙂
Automatic translation:
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1 year ago
Translation
Hey, so the case is settled, the verification took a little longer than expected, but the payout came quickly after the verification. So the topic has been resolved, thank you for the help anyway 🙏🏻
I can definitely recommend Goldwin Casino because there are great bonuses 😊
Automatic translation:
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1 year ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, dukanovicmarko02, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
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