HomeComplaintsMalina Casino - Player's withdrawal has been delayed.

Malina Casino - Player's withdrawal has been delayed.

Amount: €250

Malina Casino
Submitted: 28 Jan 2025
Case opened Current status

Waiting for player to reply

1d 10h 44m 16s

Case summary

The player from Brazil requested a withdrawal three weeks ago but has been waiting over 15 days without receiving payment, encountering excuses from the casino each time he contacts support.

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Translation

I have been waiting for more than 15 days for this damn casino to pay me. Every time I go to chat, they have a new excuse and don't pay, always with the same story. I have seen that there are several pending complaints against this casino, please downgrade this crap to spam.

Automatic translation:
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Dear ihelpjr,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

  • Have you made any successful withdrawals before?
  • Could you please confirm that you have passed the KYC verification?
  • Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

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Translation

fortunately the amount I won was honest and there's nothing wrong with that the problem is the delay on his part and I'm already tired of going to that chat and them not solving anything

Automatic translation:
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Thank you for your reply, ihelpjr. I’m very sorry but you haven’t answered any of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

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Translation

I've canceled my 15-day withdrawal, I've made 1120 euros and I'm waiting for a new withdrawal, hopefully this time it'll go through.

Automatic translation:
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And yet again, you haven't provided a single answer. Nonetheless, since you requested a new withdrawal, let's give it a few more days. Do not cancel your pending withdrawal, as it may cause further delay in its processing. Please keep me informed about any further developments.

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Translation

They haven't paid for the 3 to 5 days they've been asking for this casino is a joke in very bad taste

joke

Automatic translation:

ihelpjr has 1d 10h 44m 16s to reply

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