HomeComplaintsGoldenbet Casino - The player's unable to withdraw his balance.

Goldenbet Casino - The player's unable to withdraw his balance.

Amount: $12,437

Goldenbet Casino
Safety Index:Below average
Submitted: 03 Nov 2022 | Resolved : 04 Jan 2023
Resolved Our verdict

Case closed

RESOLVED

Case summary

1 year ago

The player's unable to withdraw his balance due ongoing investigation. The complaint was closed as the player received his money.

Public
Public
2 years ago

Week ago they said that my account is under investigation, but declined to limit a reasonable timeframe for investigation. Withdrawals are disabled for me despite successful verification. Please help me to return my money!

Public
Public
2 years ago

Dear Basquo,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Goldenbet Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? Why is your account under investigation? When did you finish the verification process? Did you play with bonus there? I will be waiting for your reply patiently.

Best regards,

Nick

Public
Public
1 year ago
Translation

The account is under review for no reason. I didn't have bonuses. Uploaded the documents, they were checked.

Automatic translation:
Public
Public
1 year ago

Dear Basquo,

When exactly did you forward your documents to the casino? Did they confirm that they are verified?

Public
Public
1 year ago
Translation

Do you even look at the documents that I send you? There are green checkmarks and a date on the screenshot!

Automatic translation:
Public
Public
1 year ago
Translation

Today we opened the possibility of withdrawing funds, I will wait for receipt.

Automatic translation:
Public
Public
1 year ago
Translation

Received the first payment, the complaint is closed.

Automatic translation:
Public
Public
1 year ago

Thank you Basquo for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick

flash-message-reviews
User reviews – Write own casino reviews and share your experience
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news