HomeComplaintsGolden Lady Casino - Player’s withdrawal has been delayed.

Golden Lady Casino - Player’s withdrawal has been delayed.

Amount: $500

Golden Lady Casino
Safety Index:Low
Submitted: 28 Jul 2022 | Resolved : 16 Aug 2022
Resolved Our verdict

Case closed

RESOLVED

Case summary

1 year ago

The player from the United States has requested a withdrawal more than three weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet.

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1 year ago

I Have reached out to them multiple times and I always get the same answers that they are working. on it or not give me a straight answer on when I will receive my with drawl.

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1 year ago

Dear danvas5406,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise if it was your first withdrawal in this casino? Were your winnings accumulated with or without an active bonus, please?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

 

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1 year ago

Yes this was my first withdrawal… I played through all bonus as well

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1 year ago

They just keep telling me I’ll get it soon and sorry for the delay….

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1 year ago

Thank you very much, danvas5406, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your assistance. However, I would like to warn you that it seems to be a common practice of Golden Lady Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of several unresolved complaints marked "No Reaction Policy" we keep on trying.

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1 year ago

Hello danvas5406,


I have reviewed your case and will contact the casino to see if I can help.


Dear Golden Lady Casino,

Can you please provide an update on the status of the player's withdrawal?


Kind regards,

Tomas

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1 year ago

What else can I do?

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1 year ago

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

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1 year ago

Dear danvas5406,

 

I hope you are doing well. We have received an update from the Golden Lady Casino that you should have already been paid.

 

Could you please confirm that this is correct and that the matter is now resolved?

 

Thank you very much.

 

Kind regards,

Tomas

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1 year ago

That is incorrect I haven’t been paid and they won’t respond to me on live chat

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1 year ago

Can you ask them to provide a confirmation #

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1 year ago

I have received my money thank you for your help!

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1 year ago

Dear danvas5406,

 

I'm glad to hear that you have been paid.

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system.

Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

 

Kind regards,

Tomas

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