The player from the US requested a withdrawal 3 days prior to submitting this complaint. It has not been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Golden Lady Casino - Player has not received his withdrawal.
Amount: $232
Golden Lady Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.1
Golden Lady Casino has a Safety Index of 4.1, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
I made a dep on11-10-2022 02:29:29 AM with bitcoin here and made playthrough and did 232.00 withdraw and sent in my info but cant locate AUTH form. Also i haven't heard a peep from them yet.No response in live chat either. Think i got screwed again by another site
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2 years ago
Dear cobra562,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.
Best regards,
Kristina
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2 years ago
Thank you for your reply, cobra562. We have received proof from the casino that your winnings have been paid out. If you have not received the transaction yet, I will keep this complaint open until your confirmation regarding the successful withdrawal. Please let me know as soon as you receive the payment.
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2 years ago
Awesome news, cobra562. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
