HomeComplaintsGolden Lady Casino - Player has not received his withdrawal.

Golden Lady Casino - Player has not received his withdrawal.

Amount: $232

Golden Lady Casino
Safety Index:Low
Submitted: 13 Oct 2022 | Resolved : 20 Oct 2022
Resolved Our verdict

Case closed

RESOLVED

Case summary

2 years ago

The player from the US requested a withdrawal 3 days prior to submitting this complaint. It has not been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

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2 years ago

I made a dep on11-10-2022 02:29:29 AM with bitcoin here and made playthrough and did 232.00 withdraw and sent in my info but cant locate AUTH form. Also i haven't heard a peep from them yet.No response in live chat either. Think i got screwed again by another site

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2 years ago

Dear cobra562,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

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2 years ago

Ok,don't think I will get it

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2 years ago

cant find a way to close this.

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2 years ago

I got an email saying it was sent

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2 years ago

Thank you for your reply, cobra562. We have received proof from the casino that your winnings have been paid out. If you have not received the transaction yet, I will keep this complaint open until your confirmation regarding the successful withdrawal. Please let me know as soon as you receive the payment.

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2 years ago

Yes we got it

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2 years ago

Awesome news, cobra562. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

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