The player from Alberta is encountering delays when trying to withdraw from Golden Crown Casino. Despite reaching out multiple times, he is only told to be patient. Withdrawals typically take 48 hours but it has been almost a month. The complaint was resolved as the player got paid out.
Golden Crown Casino - Player's withdrawals are delayed.
Amount: Can$66,000
Golden Crown Casino
Safety Index:HighSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
10 months ago
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10 months ago
I have multiple withdrawals pending from Golden Crown Casino. Typically they have paid out in 48 hours but it has now been almost a month. I have reached out numerous times only to be told to be patient.
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10 months ago
Hello Wade,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Golden Crown Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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10 months ago
Hi! Account has been verified yes. Bonus was not used for the winnings. To clarify there are 11 different withdrawals of $6000 each. The last time I spoke to the casino was 2 days ago(I’ve been trying every 5 days or so).
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10 months ago
Forgot to mention verification was last done about 3 months ago. They tend to reverify annually it seems.
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10 months ago
I think we can pause this for now. They have started to process them finally. Thank you.
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10 months ago
Dear Wade,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
