The player from Germany has been accused of creating more than one account. The complaint was rejected because the player didn't respond to our messages and questions.
The player from Germany has been accused of creating more than one account. The complaint was rejected because the player didn't respond to our messages and questions.
The player from Germany has been accused of creating more than one account. The complaint was rejected because the player didn't respond to our messages and questions.
Good day,
I have a problem with my withdrawal, I won €2000 at GGbet last night and put it in processing for withdrawal. This morning I got an email from support saying that I have multiple accounts and my account will be blocked and the money will be withheld.
I have 1account at GGbet and am very upset to have received this message. Had invested a lot of money in ggbet and now I can't make the withdrawal.
Do you have an idea 💡 how I can get my money back? Thanks in advance for any ideas or solutions
Many Thanks
Guten Tag,
Ich habe ein Problem mit meiner Auszahlung, und zwar hatte ich gestern Abend 2000€ bei GGbet gewonnen und in die Bearbeitung zur Auszahlung getan. Heute Morgen bekam ich eine Mail vom Support in dem stand das ich mehrere Konten hätte und mein Konto gesperrt wird und das Geld einbehalten wird.
Ich habe 1Account bei GGbet und bin sehr verärgert diese Nachricht bekommen zu haben. Hatte viel Geld in ggbet investiert und jetzt kann ich die Auszahlung nicht vornehmen.
Habt ihr eine Idee 💡 wie ich mein Geld zurück holen kann ? Vielen Dank im Voraus für eure Ideen oder Lösungen
Vielen Dank
Dear b2bs8ppdn6,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Is there any chance that someone from your household or using the same IP address has also created an account at this casino? Have you accumulated your winnings with or without an active bonus, please?
Looking forward to hearing from you.
Best regards,
Kristina
Dear b2bs8ppdn6,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Is there any chance that someone from your household or using the same IP address has also created an account at this casino? Have you accumulated your winnings with or without an active bonus, please?
Looking forward to hearing from you.
Best regards,
Kristina
This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.
I had an account and an email was sent to me that the company was withholding it and since I had several accounts I had a real money balance of €2000 until my account was finally blocked, I made many deposits at ggbet and now you win €2000 and something like that is being accused
Ich habe ein Account gehabt und mir wurde eine email zugesandt das die Firma es einbehält und da ich mehrere Accounts hätte habe 2000€ echtgeldguthaben gehabt bis mein Konto letzendlich gesperrt wurde habe viele Einzahlung bei ggbet getätigt und jetzt gewinnt man 2000€ und soetwas wird vorgeworfen
Hello everyone,
Thank you very much GGBet Casino for taking your tie to reply to this complaint.
b2bs8ppdn6, have you accumulated these winnings with or without an active bonus? Could you please advise if you have passed the verification? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru
Hello everyone,
Thank you very much GGBet Casino for taking your tie to reply to this complaint.
b2bs8ppdn6, have you accumulated these winnings with or without an active bonus? Could you please advise if you have passed the verification? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru
Dear b2bs8ppdn6,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.
Dear b2bs8ppdn6,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.
Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.
An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.
Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2025
Check your inbox and click the link we sent to:
youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.
Check your inbox and click the link we sent to: youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.