The player from Germany has been accused of creating more than one account. The complaint was rejected because the player didn't respond to our messages and questions.
GGBet Casino - Player has been accused of opening multiple accounts.
Amount: €2,000
GGBet Casino
Safety Index:HighSafety Index
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8.8
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Good day,
I have a problem with my withdrawal, I won €2000 at GGbet last night and put it in processing for withdrawal. This morning I got an email from support saying that I have multiple accounts and my account will be blocked and the money will be withheld.
I have 1account at GGbet and am very upset to have received this message. Had invested a lot of money in ggbet and now I can't make the withdrawal.
Do you have an idea 💡 how I can get my money back? Thanks in advance for any ideas or solutions
Many Thanks
Automatic translation:
Public
Public
2 years ago
Dear b2bs8ppdn6,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Is there any chance that someone from your household or using the same IP address has also created an account at this casino? Have you accumulated your winnings with or without an active bonus, please?
Looking forward to hearing from you.
Best regards,
Kristina
Public
Public
2 years ago
Translation
I had an account and an email was sent to me that the company was withholding it and since I had several accounts I had a real money balance of €2000 until my account was finally blocked, I made many deposits at ggbet and now you win €2000 and something like that is being accused
Automatic translation:
Public
Public
2 years ago
Hello everyone,
Thank you very much GGBet Casino for taking your tie to reply to this complaint.
b2bs8ppdn6, have you accumulated these winnings with or without an active bonus? Could you please advise if you have passed the verification? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru
