The player from Brazil has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
GGBet Casino - Player claims that payment has been delayed.
Amount: 2,400 R$
GGBet Casino
Safety Index:HighSafety Index
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8.8
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
I managed to make my winnings at GG.BET on 10/30 and I requested the withdrawal part of the money I received, this other part (2400) so far nothing. I've contacted GG BET several times, they say they will solve it and they don't, I don't know what else to do. I always receive my smaller winnings normally FROM GG BET, MY KYC ACCOUNT HAS BEEN VERIFIED A LONG TIME. AS I SAID MY SMALLEST EARNINGS PAY ME IN LESS THAN 10 MINUTES. NOW THIS VALUE IS OVER 11 DAYS AND THEY DON'T PAY ME. My id.37549315
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2 years ago
Dear ZENILDO,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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2 years ago
Translation
Hi, my withdrawal has not been paid yet. Here in Brazil, all online casinos pay within 3 business days, so I asked GG BET, it pays my smaller winnings in less than 10 minutes (pix, Brazil mode). I would also like if possible to explain to me if one of the rules of GG BET ABOUT WITHDRAWAL 8.16 that says that the withdrawal is paid within 5 working days.
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2 years ago
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I come again to inform you that until now the payment of my earnings reported here has not been made!
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2 years ago
Translation
Hi, I'm here to bring you an update on my case. The money(2400) was returned to my game account just now. I made 3 requests for 800 withdrawals, total 2400, the 3 withdrawals were paid in less than half an hour as I always said they paid me in a matter of minutes. It's all right now. I just want to leave here my indignation for taking 15 days to resolve this. I want to thank Casino Guru for their help in resolving the case, you guys are awesome!👏👏👏. You can close the claim.
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2 years ago
Awesome news, ZENILDO. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
