Funclub Casino - Player’s bonus winnings have been voided.

I signed up with a free bonus chip then I got up and played through my playthrough and I tried to cash out for $325 Then after waiting two weeks and it still wasn't doing anything I canceled my withdrawal but before I cancel my withdrawal but and after I put in for it I got another bonus and was playing on it so now I have $811 and I was trying to see my playthrough and cash it out and she's saying because I did two bonuses that they're going to rewrite my account and take all the money in a row and I said that's not how it went cuz I didn't do it like that you guys didn't do my withdrawal if you're supposed to and that was in between the bonuses

Dear thewhiteonez916,

Thank you very much for submitting your complaint and forwarding relevant screenshots:

I’m sorry to hear about your problem. I have checked general terms and conditions, and this is what I found (here):

"The Player may not redeem multiple no-deposit bonuses. Free processor offers are meant merely for our regular faithful customers and you should have an active depositing account unless otherwise stated in order to cash-out on a free chip offer. Should a Player redeem one no -deposit bonus and then be subsequently offered another one, the Player must make a real money deposit for the Player into their account in the interim in order to be eligible to redeem the second no-deposit bonus.

...

The Player has the right to just one free chip between deposits; any winnings caused by multiple free chips will be null. For instance, should two free processors be redeemed by a Player in a row, they are not going to have the capacity to get any winnings by playing on said processor created. They are free to enjoy the games on the site however."

Could you please advise if you have redeemed any free promotional offer from this casino previously? Ideally,  forward your cashier and bonus histories to petronela.k@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear thewhiteonez916,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.