Funclub Casino - Player has been accused of opening multiple accounts.

Dear tedastonishing,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Just to quickly summarize your case - you were accused of mixing funds and opening multiple accounts. I checked the T&Cs (https://www.funclubcasino.com/rules/) and I found the term that the casino is mentioning:

"Mixing deposit bonuses and Free Chips is not allowed. If a player is found to be taking a deposit bonus and not reducing their balance to $5 or less before taking a free chip all winnings will be null and void.

Mixing deposit bonuses is not allowed. If a player is found to be taking one deposit bonus and not reducing their balance to $5 or less before taking another deposit bonus, all winnings will be null and void."

"Unless earlier direction is expressly given by Casino management, welcome bonuses are restricted to one promotion per Player, per family, per address, per computer."

Are you sure, that no one from your household or using the same IP address created an account at this casino? Could you please confirm you haven't used a VPN to alter your location when creating and using the account?

Thank you very much in advance for your reply.

Best regards,

Kristina

No VPN use and no I never have made another account my info was compromised last year in a leak. I don't understand what thise deposit mixing means. I had a 325 bonus and a 300 bonus and got it up to 60000 then I deposited 30$ via bitcoin what did I do wrong?

Thank you very much tedastonishing for your reply. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello tedastonishing.

I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.

We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hello Theodoros.

I am convinced that it is clear now. Since the casino has provided with relevant explanation sustained with proof. We are forced to reject your case.

Please, be aware that creating multiple accounts in one casino is strictly forbidden in most online brands.

If you do not agree with our opinion, there is another option - contacting the regulator. I can help you with it, although I do not recommend it in this case.

Best regards, Jozef