The player from Germany had faced a delay in withdrawal of 500€ which had been pending for more than the stipulated 3-5 business days. After being advised by us to wait for at least 14 days before submitting a complaint, the player had agreed to wait. Eventually, the player had received the withdrawal and confirmed the resolution of the issue. Consequently, we had marked the complaint as 'resolved' in our system.
FEZbet Casino - Player’s withdrawal is delayed.
Amount: €500
FEZbet Casino
Safety Index:Very highSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 month ago
Public
Public
1 month ago
Translation
Hello everyone,
I made a withdrawal of 500€ from the provider fezbet on 13.03.
As of today, my payout is still pending, and I am repeatedly told by the support staff to be patient and that it takes 3-5 business days for the processing.
Now it has been 8 days, and nothing has changed.
I would greatly appreciate your help with this.
Best regards,
Alex
Automatic translation:
Public
Public
1 month ago
Dear alex_62,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Kristina
Public
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1 month ago
Translation
All right, then I'll wait the rest of the days
Automatic translation:
Public
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1 month ago
Translation
Hello, the topic can be closed, I just received the money.
Many thanks for your help
Automatic translation:
Public
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1 month ago
Dear alex_62,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
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