The player from Alabama had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. We informed her that withdrawal processing could take a few days to weeks, often due to KYC verification or high withdrawal volumes. The player later confirmed that the withdrawal was processed successfully. The complaint was resolved and closed.
Eternal Slots Casino - Withdrawal of player's winnings has been delayed.
Amount: $400
Eternal Slots Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.2
Eternal Slots Casino has a Safety Index of 5.2, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 months ago
Public
Public
4 months ago
Eternal Slots having problems with withdrawal they are saying it is on my end but i have tried to withdraw $400 and it will not let me go to the banking to withdraw all I see is a blank page and an error message saying it has to do with developers and I have no problem with any other casinos I had no problems sending money to them only withdrawals
Public
Public
4 months ago
Dear Cij196207,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
