EddyVegas Casino - Delay in player's withdrawal process.

Hello the casino has not paid me in a month and my account is verified.

Hello Laylapinkish,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with EddyVegas Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello my account shows as fully verified on the casino

Can you please answer to all my previously asked question and since when is the withdrawal pending?

Since the 19th of July

Hello Laylapinkish,

As you still did not respond to all of my question, I'm prolonging the complaint one last time. Please answer to all the question above otherwise we will be forced to close the complaint.

Dear Laylapinkish,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello, to answer your previous questions, my account has been verified on July 16 2023. Also, I am not sure if I won using the bonus funds or my own cash since its been a while ago. I just know I claimed welcome bonus on July 14th 2023. And I cant seem to reach casino since their chat is always unavailable.

Hope I have answered your questions accordingly.

Thank you Laylapinkish for all the information provided so far. Can you please advise if you did try to contact the casino by e-mail and if they did respond? If yes, please forward the communication between you and the casino to nikolas.b@casino.guru.

I have sent requested conversation to your email. Still waiting on casinos reply.

Thank you Laylapinkish for the conversation provided. I will now forward your complaint to my colleague Peter (peter.c@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello there,

Thank you Laylapinkish for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask EddyVegas Casino for their help in resolving this complaint. We would like to know why is this withdrawal taking as long as it is and if we can do anything to help make it quicker.

Thank you!

Hi Laylapinkish,

We can confirm that the withdrawal was processed yesterday and should've landed in your wallet by now.

Do let us know if there are any further issues.

Best Regards,

EddyVegas

Thank you very much for the update. Dear Laylapinkish, we will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

Eddy Vegas has payed.

Dear Laylapinkish,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Peter