The player from California had requested a withdrawal less than two weeks prior to submitting the complaint. The payment hadn't been processed yet. The Complaints Team had advised the player that it was common for withdrawals to take some time due to reasons such as KYC verification or a high volume of withdrawal requests. They had suggested waiting at least 14 days before escalating the matter. After extending the response time by 7 days, the player failed to respond, which led to the rejection of the complaint. The team was unable to investigate further due to the lack of communication from the player's end.
Dreams Casino - Player claims that payment has been delayed.
Amount: $380
Dreams Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
9 months ago
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10 months ago
Everytime I try to withdraw the money it just keeps saying to re do the selfie and id. It Finally exepted. It ot then it vanished and. Made me start over. I have tried. Like 20 times.
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10 months ago
Dear stephenscindy24,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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9 months ago
Dear stephenscindy24,
Have you received your withdrawal from the casino yet?
