The player deposited money by mistake and wants it back. We rejected the complaint because the player didn't respond to our messages and questions.
I accidentally deposited money to this casino and they refuse to send me my refund
Dear Eileen,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Did you contact the casino regarding this issue? Would you be so kind and forward your communication with the casino to us, if possible? I would like to know what their statement in this situation is.
Best regards,
Kristina