HomeComplaintsDomGame Casino - Player wants a refund of her deposit.

DomGame Casino - Player wants a refund of her deposit.

Amount: $26.63

DomGame Casino
Safety Index:High
Submitted: 12 Dec 2019 | Case closed : 07 Jan 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player deposited money by mistake and wants it back. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
4 years ago

I accidentally deposited money to this casino and they refuse to send me my refund

Public
Public
4 years ago

Dear Eileen,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Did you contact the casino regarding this issue? Would you be so kind and forward your communication with the casino to us, if possible? I would like to know what their statement in this situation is.

Best regards,

Kristina

Public
Public
4 years ago

Dear Eileen,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

 

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Public
4 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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