DomGame Casino - Player's crypto deposits have been blocked.

I have never won at this casino, but have made multiple crypto deposits and they have blocked me from being able to make crypto deposits for no reason.

Dear lindarosev,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with DomGame Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly the casino blocked your ability to deposit? 
• Is there any balance on your casino account?
• Have you contacted casino support regarding the issue? With what result?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

i have been a player since april 2024. they asked me to verify my documents and verification call which I did all. They verified. Then they blocked me from using bitcoin after I have made around 9 deposits with no successful wins. There is only 6 cents in my account. I did contact them and they claim to have a system issue, but will not give me a reason for my blocked bitcoin deposits, just blaming it on a bogus issue when other people are able to make deposits via bitcoin.

I am sorry if the casino is experiencing any issues accepting your deposit, however, without further information we might not be able to offer any assistance.

Please note we can't penalize the casino for not accepting the deposits. We believe the casino would gladly accept deposits from loyal players of the casino, unless there is a valid issue.

Please let me know if there are any details about the issue I haven't considered, otherwise the complaint will be closed.

There aren't any other details. The casino blocked me from making deposits but claim that its a system issue. I have made hundreds of dollars in deposits, having deposited around 9 times and never having had a win then they disabled my ability to deposit after asking for my personal information. It's a bit disconcerting that they required me to share all of my personal information without even having a win.

I am sorry, lindarosev, but the casino has no reason to tell us anything different than they already explained to you. In the best case, the casino will fix the issue with deposits, however, we cannot penalize the casino even if they prevented you from depositing on purpose, as we believe the casino has the right to close the player's account at any time for any reason as long as they don't withhold the player's funds.

For this reason, the complaint will now be closed. Thank you for your understanding. Even though we weren't able to offer much assistance, don't hesitate to contact us if you run into issues with any online casino in the future.