Digits7 Casino - Player’s withdrawal is significantly delayed.

I made a deposit and got a bonus with a playthrough requirement. I've far exceeded the the playthrough requirements and made a withdrawal request on 20 November 2023. I filled in the forms, gave proof of identity and submitted. They came back that my banks physical address is incorrect so I fixed that and got confirmation that account is in order and willbe for all futurepayouts. I double guessed myself and wanted to make sure my number were correct so I reversed the payment, made sure all details were correct and submitted the withdrawal around 5am on 22 November 2023. The advertised 7 to 10 business days for withdrawals to be finalised but it has now been 3 weeks. I've emailed their support and payments teams 7 times in the last week and get no response. I get their live chat agents who tells me to be patient, they've escalated it and it will be dealt with but nothing. I am writing this locked in my house as a cyclone is roaring outside. I have begged them the last week to pay me as I needed the money to prepare and support my family during this time but they don't care. Please help me get what they owe me. They took all my deposits totalling almost 600 Aus dollars instantly buy when I win the don't pay. Bustards.

Dear ruanrhind123,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi Kristina

Thanks for your help.

This is my first withdrawal

It says pending on the withdrawal.

Only communication is live chat and they say they're sending a follow-up but that's been going on for a week without anything happening. Winnings were from a deposit that had a bonus amount with playthrough requirements which have been met. Account verification has been done. They have no reason for not paying me. I can not believe that they are this terrible.

I desperately need this money paid to me as I am stuck in the middle of a natural disaster cyclone JJasper. I will email you the correspondence

Kind regards

Ruan

I just tried to sign on and it looks like they changed their name from digits7.vom to Balifortune.com. my account is still active and my withdrawal shows in cashier I'll add screenshots

There is now an approved payment for $1270. Did you make contact?

Let's see when it arrives in my account

Alright, let's give it a few more days. I will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

Dear ruanrhind123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Casino transferred $1240 and I received on 24 December. Thank you very much for your time and help. It is much appreciated. Happy new year to everyone

I am happy to hear that! However, I noticed that the disputed amount is slightly different from the amount you received. Could you please clarify? Or should we consider this case resolved?

Hi K,

They subtracted the bonus and 20 dollars transfer fee.

Dear ruanrhind123,

Thank you for the clarification. Since you've received the withdrawal, I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru