Desert Nights Casino - Player's withdrawal is denied due to KYC issues.

So I complete the playthrough for their 50$ free chip...I go to cash out the Max cash out (.for this coupon ) of 100.

It, like always with new casinos you sign up with ask for the KYC .

See this is where things can go great or totally sideways for me. I suffer from E.T. uncontrollable tremors and shakes all day and all night 24/7 . So taking id/selfies can get a little tricky...usually the casino will settle for a picture I've ready created but they wanted me to take a new one...I tried ( 20 selfie IDs I sent) and they denied all of them , I explained my situation again in detail and they responded with

1.) just find sumone to take the picture for u ??

2.) reversed my withdrawal and put the funds bank into the casino wallet for gameplay and when I tell you that I tried to get up to 180...I never won a anything after...like 100 loser spins...🤔🧐 Hmmm wonder why?

3.) increased my max cash out from 100-180

Claiming since my account wasn't certified ..they can and will whenever they do choose to do it.

Now there's what seem like a million casinos online , I will never spend another penny with. A casino that treats people with physical and intellectual disabilities with total disregard and disrespect.

Please choose another casino ..any casino this is run by individuals with no license, and no regard for anything else but what's suits them..even if it's absolutely unfair to the player.

Dear springerraif85,

Thank you very much for submitting this complaint. I’m genuinely sorry to hear about the difficulties you’ve encountered with the verification process, and I understand how challenging it must be given the impact of your disability.

As the casino suggested, one potential solution is to ask someone you trust to assist in taking the picture for you. This might help in meeting the casino’s requirements more effectively. Additionally, there are stabilization tools and technology designed to help manage the effects of tremors. These tools could potentially assist you in capturing a more stable image.

If these options are not feasible, you might consider discussing alternative methods for verification with the casino. For instance, a video call might be an acceptable solution to provide the necessary identification while accommodating your condition.

Could you please advise if any of your identity documents have been approved and verified by the casino?

Has the casino suggested any other methods for the verification of your account?

What is the current amount you requested for withdrawal and when exactly you submitted your withdrawal request?

I understand the complexities of your situation and appreciate your patience. The casino's goal is to ensure the accuracy and legitimacy of the information provided, so finding a workable solution that respects your needs while fulfilling their requirements is essential.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I sent 20 different photos of myself , 2 or 3 were taken by someone's else, and the rest myself.. I am familiar with stabilization tools and whatnot that's become probably one of my best friends but I don't see the issue that I that they are talking about as far as my pictures were concerned or I could see the my ID I could see my face I could I don't understand why they kept denying me over and over and over and then reverse my withdrawal put it back into the casino and then raised my minimum withdrawal so I couldn't even withdraw anymore they're hundred dollars was now basically gone then

I also submitted several more photo I took so many photos on final count I took and sent 27 photos . The casino put the money back into the casino so now.i couldn't even withdraw it if I wanted to...and they won't verify kyc now u till the minimum with drawl has been initiated . Which was 100 now 180 but I guess they can just randomally raise it ? After you've already initiated the withdraw?

Thank you for your replies.

Has any of your photos been approved by the casino yet? Are you still experiencing difficulties with your verification?

Moreover, I have checked the Banking section of Desert Nights Casino and this is what I found:

The minimum withdrawal amount for checks is indeed $180.

There are also special rules for Free, no-deposit bonuses:

Free Bonus Rules:

Sometimes Desert Nights Casino offers promotions in which players receive a bonus with no previous deposits required (E.g. Free Money). Below you will find the rules that players must follow when it comes to free-money promotions.

1. Members who have not made at least one deposit at the Casino can only claim a free-money offer once, including but not limited to: welcome bonus, no-deposit bonus, birthday bonus and free-spins. Any winnings from additional free-money will be void.
2. Desert Nights Casino is aware that some free-bonus links may be posted on other sites or forums, or the information that the potential player received has been sent to others who didn't receive it. If the Casino has sufficient grounds to prove that a player did NOT receive a particular promotion through the exclusive means that were used for this promotion, we will not honor any withdrawal requests from the player, even if he/she has met wagering criteria.
3. Any winnings made from this bonus money can be redeemed if the cash-out amount is above $25.00 USD.
4. The maximum redemption amount that players can obtain due to winnings made from existing and previous free-money promotions is USD $50.00 (unless stated otherwise). Any funds left from free winnings will be immediately removed from the player's account after processing the withdrawal. The person who tries to go above this limit will have the funds removed from his/her account.
5. Withdrawals from free-bonus promotions of $25 to $50 are only processed when a copy of a utility bill is received, matching the address registered on your Desert Nights account.
6. The entire bonus amount must be played before requesting a withdrawal. To be able to withdraw funds from free money players need to wager 40 times the amount of the bonus received, players with no deposits made within the last 14 days will be subject to this rule. An example is if you receive a free $5 sign up bonus, you must wager $200 before you are able to cash out any winnings. Wagers made on Roulette, Craps, Baccarat, Video Pokers and any type of Black Jack games do not count towards meeting the wagering requirements.
7. Winnings made on duplicate accounts will automatically be voided and removed from the player's accounts.
8. Customers cannot redeem multiple free-bonuses/free-spins offer consecutively: When a customer uses two or more free bonuses without making a real money deposit in between, management reserves the right to void any bonuses and winnings.
9. Winnings generated from any no-deposit, free spins or free money bonuses, (including tournament prizes), are limited to a maximum cashout of $180 / 180€ / R1800, unless otherwise stated.

Have you contacted support to ask if it is possible to withdraw the $100 in winnings even though the minimum withdrawal limit is set at $180?

Please forward me all the communication between you and the casino customer support that could be relevant to the investigation of your case at veronika.l@casino.guru. Thank you for your cooperation.

I did not request a check ever...I requested Bitcoin the first time , and the second time it wouldn't even allow me to pick, it just said that I had to have 180 before a withdraw could be initiated .

Look the chip I used had a Max cash out of 100$ I couldnt get the code to work properly so I contacted customer service who applied it to my account. I checked the max cash out and playthrough FIRST to see if it's even worth my time . Once I hit my playthrough I requested 100 btc cash out. And then the nightmare began...if it was 180 cash out minimum as u suggest , then how was I able to initiate a withdraw ...from the begining ? Because it was 100 max cash out on my coupon.. and to then do what they did ...and reject quality photos clearly cause I look different .

This casino was completely insensitive and not very accommodating to individuals with disabilities. They took advantage of me and literally had me.take over 20 photos of myself ...through an entire week's time only to reject my.cashout , reapply it to the casino and increase my maximum cash out...and may I also say that once.the 100 was applied to the casino I was essentially forced to play it, games were not playing as they usually do, it was clearly being manipulated to just give me losers

Also I don't know if the casino has approved anything they pull out the stops when making sure that under no circumstances was I.going to be able to cash out that money....and I'm.not the only one ... These individuals operate this casino without a license and do what ever they please cause they put it in the terms.and conditions...they literally can do anything they want and will to ensure that the least amount of cashouts happen due to red tape

Thank you for the clarification. It's definitely true that different bonuses may have specific Terms and Conditions that take precedence over general terms.

After reviewing the emails you provided, I noticed that the casino’s customer support mentioned the amount you requested for withdrawal was returned to your casino account. According to their records, you continued playing with this balance and eventually lost it. Could you please confirm if this is accurate? Additionally, could you let me know your current balance in the casino account?

Dear springerraif85,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.