The player from India had had an issue with withdrawing his balance from DBet Casino, which had directed him to their email security department. The Complaints Team had sought further information on the player's account verification status and the nature of his winnings. However, before any further action could have been taken, the player had informed the team that his issue had been resolved. Consequently, the Complaints Team had marked the complaint as 'resolved' in their system.
DBbet Casino - Player's withdrawal has been blocked.
Amount: 9,721 INR
DBbet Casino
Safety Index:Above averageSafety Index
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7.6
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
6 months ago
Public
Public
6 months ago
i am not able to withdraw my balance and its showing email security department
Public
Public
6 months ago
Hello kbhabesh303,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with DBet Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Public
Public
6 months ago
Dear kbhabesh303,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
