Daisy Slots Casino - Player’s withdrawal has been delayed.

I have withdrew 119.90 on my account which is still pending I have sent my documents twice you can't get a hold of them if you email you get the same response each time please can you try and get me my winnings.

Dear Jane,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Before we move forward, could you please clarify when exactly you requested this withdrawal?

Looking forward to hearing from you.

Best regards,

Kristina

Hi kristina the company keep rejecting my bank card they put the funds back into the account balance iv tried to withdraw again they say my bank card doesn't meet the criteria iv sent it the way they have asked. You can't get them on email online chat phone nothing, the reviews are awful they are at it they just don't want to pay out.

I'm with a few sites and never had this much trouble usually paid 3 working days at most. I wouldn't bother if it was a few pound but they didn't seem to have bother taking money from the card.

Hi kristina

Thats me got another email this morning theve rejected my card again they are at it its the same card I deposited with this is ridiculous this is the 5th time theve rejected it they just don't want to pay out.

Thank you for your reply, Jane. Has the casino specified what seems to be the problem with your card? Have you tried using any alternative withdrawal method?

Dear Janedolan14,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.