Daisy Slots Casino - Player's accidental deposit has not been refunded.

I live in Oklahoma city, not Arkansas. Anyway I had one seventy dollars and they refused to pay it to me. Shall I quit going through them. Well a few days ago I Accidentally sent them five dollars via cash app to the cash tag Susan Jackson That they had given me once I saw I sent it to them by mistake.. I immediately contacted Cash App to request a refund. And they said that it said that daisy slots had already accepted the money. So I had pictures of my conversation with cash app, even a copy of my statement Proving that I did, in fact send the money and they did in fact, accept it. Well the person I was speaking to on facebook messenger Was basically calling me a liar and said that they will not send any might back because they did not receive. That is a lie and I even showed them that yes they did accept it. They said they would give me five dollars free play instead but no money back. I told them absolutely not. I did not want to have anything to do with them. Or their games and just wanted my money back. Now they will not even answer me.

Dear tulasqueek,

Thank you very much for submitting your complaint. I'm sorry to hear about your issue. Please allow me to ask you a few questions to make sure I understand your situation completely.

Has the $5 deposit been credited to your casino account? Please bear in mind that it might take several working days for a deposit to appear in your casino balance.

If you have not played with the deposit at all, we believe that you are eligible for a refund, however, it is up to the casino to decide whether the money will be returned to you or you will have to wager it.

Could you please confirm if you passed the KYC verification?

Kindly forward any relevant communication between you and the casino regarding the issue to veronika.l@casino.guru. Alternatively, you may post the screenshots here.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear tulasqueek,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I replied by email. I thought that was what I was supposed to do. I have sent screenshots of what they have said to Me as well

Thank you for your email. It may take several days until the deposited money appears in your casino account. However, keep in mind that the casino is not obligated to refund you the money.

Could you please confirm if the $5 deposit got credited to your casino account?

I no longer have access to that casino account. They blocked me.

Have you received any explanation for why your account was blocked?

yes I have

Do you agree with the casino's decision or do you wish to proceed with the complaint?

I finally was able to log in, but no money yet I wish to proceed with complaint.

Could you please tell me if the $5 deposit was returned to your bank account? Or has it been credited to your casino account?

Neither. They refuse to put in my account on game, and honestly I don't want to do business with them anymore anyway. I want it back to my card, but it isn't there either.

Thank you very much, tulasqueek, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello there,

Thank you tulasqueek for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Daisy Slots Casino for their help in resolving this complaint. We would like to know how we can help resolve this issue.

Thank you!

Goodluck, they refuse to even answer me at all

Hello,

Having read the information provided, unfortunately I do not believe this complaint is regarding our casino.

Daisy Slots does not operate in the USA and when accessed from this country the site restricts access. Additionally, Cash App is not a payment method we offer and we do not provide support through Facebook messenger, only via email. This information is all on our review so Casino Guru should have been aware of these factors.

In addition to this, the screenshot provided above is for a different casino 'Juwa' so this is not our site.

Therefore unfortunately this is not an issue I am able to assist with but hope you are able to resolve with the correct casino.

Kind regards,

The Daisy Slots Team

Thank you Daisy Slots Casino for the clarification and I apologize for the misunderstanding.

Dear tulasqueek, could use please provide us with a link to the casino you have played at?

Thank you in advance!

Dear tulasqueek,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.