Crazy Luck Casino - Player’s deposit has never been credited to his casino account.

I initiated a Zelle deposit for $25 on 7/31/2022 and a message came back saying the payment was delayed and will keep trying. It is usually instant payment as Ive done this in the past. SO I cancelled that payment then immediately started another for the same amount and got the same message. It was late so I just went to sleep. Next morning the payment had gone through but the funds were not in my account. Spoke to casino in chat many times and was told just wait a couple hours, a couple days, they just flat out deny getting the funds. Long story short. CHASE ( Zelle through CHASE) investigated and determined it was a valid transfer and no recovery of funds is possible. I have contacted the casino many times and keep getting run around . Im thinking that because I cancelled the first attempted deposit that maybe I was supposed to have a new conf # issued when IK attempted the second time but they should still see the conf# on the deposit is the same. Please help.

Dear sofaking27,

Thank you very much for submitting your complaint and forwarding relevant screenshots. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account or returned to you.

Could you please advise if both transactions were unsuccessful?

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Right after I filed this I was able to get someone in charge to investigate and they did finally credit my account.

The first charge was not successful but the second one was. It shows in my history the transaction was cancelled. I did not initiate another deposit through banking onsite and just re-deposited using the same confirmation code in the memo. They claim it was Zelle error - Im not sure but its all worked out now. Thank You

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, sofaking27, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru