RoboCat Casino - Player’s account has been closed.

Vediamo se questa la

risolvete,mi chiudono l’account (a detta loro)il giorno 17/3 ma ieri il 26/3 riesco a versare 50€.chiedo il rimborso di tale somma.inserisco parte della mail e versamenti effettuati su un conto chiuso



Dear Ughetto85,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. First, I’d like to explain to you what the difference is between closing the account and self-exclusion:

Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player.

On the other hand, self-exclusion does. If a player successfully makes a self-exclusion the casino agrees not to open this account or if yes only under particular circumstances (after the cooling off period and this cannot be done for players who are addicted/with gambling problems).

Could you please specify the reason for closing your account? Please forward me all the account closure requests that you sent to the casino. My email address is kristina.s@casino.guru.

Thank you very much in advance.

Best regards,

Kristina

Il motivo della chiusura NON DOVREBBE INFLUIRE sulla mia decisione di lasciare aperto un conto gioco o meno,se decido di chiuderlo sono affari miei e i lor signori di questi siti truffaldini alle richieste dei clienti dovrebbero prestare attenzione.come scritto nella

mail inviata,se io voglio comprare una giacca entro in un negozio aperto e spendo i miei soldi per comprare la giacca,ma se il negozio è chiuso com’è possibile che io riesca a Spendere soldi al suo interno!?!la stessa cosa vale x il casinò,..e se vincevo??col cazz che mi accreditavano la vincità,appunto xchè il conto era chiuso..cos’è qua?solo prendere e mai dare???spendeteli in medicine e in più veramente coraggiosi a difendere SITI TRUFFA.saluti

Thank you for your reply, Ughetto85. I would like to clarify that the reason for account closure as well as the account closure itself is a critical piece of information that guides the entire resolution process.

Without it, we are unable to proceed effectively. Furthermore, as I explained previously, according to our company policy casinos must act only in case players request self-exclusion due to gambling addiction, which you didn't mention in your message. Even after the casino asked you for the reason you basically displayed dissatisfaction with the amount of winnings.

Furthermore, your analogy cannot be applied to the casino industry. You wouldn't walk into a shop if you didn't want to spend money there even if it was open, right? And in real life, no shop would close just to prevent you specifically from shopping there.

And lastly, after reviewing all your messages and one of your last emails I must emphasize that we do not accept threats or aggressive language. We are here to help facilitate a constructive resolution, but we ask that you communicate respectfully so we can effectively support you. One more attempt to verbally assault or intimidate any Casino.Guru professionals will result in your profile being permanently blocked on our website. We are here to help players and have zero tolerance for such behavior. If our approach does not align with what you’re looking for, we strongly recommend seeking a different platform that might better suit your needs.

Unfortunately, after gathering all the necessary information we don't think you are entitled to any refunds, and I am forced to close this complaint. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.